Ramees Pt

Hospitality professional with 4 years of front office experience across resorts and hotels, skilled in guest relations, reservations, and daily operational coordination. Experienced in supervising front desk teams, managing check-in/check-out and billing procedures, and working closely with housekeeping and F&B to keep operations running smoothly. Comfortable with major PMS platforms and focused on consistent, high-quality guest service.

Front Office Executive at Sidra Pristine Hotel & Portico Halls (2026-01 – 2026-08)

• Supervised day-to-day front office operations, including check-in/checkout, reservations, guest inquiries, billing, and shift handovers.
• Guided and supported front office staff to maintain consistent service standards, operational discipline, and smooth shift coordination.
• Coordinated with housekeeping and other departments to ensure timely room readiness and guest satisfaction.
• Followed hotel SOPs for cash handling and daily reporting, ensuring accuracy and compliance.
• Supported management in maintaining efficient front office workflows and resolving operational issues during daily shifts.

Front Office Executive at Mayookham Resort (2025-01 – 2025-07)

• Managed front office operations across the resort, ensuring smooth and efficient guest service throughout the guest journey.
• Supported daily staff scheduling, shift coordination, and handovers to maintain front office continuity.
• Managed VIP guest relations and resolved escalated complaints with a professional, service-focused approach.
• Monitored reservations, room inventory, and billing while supporting occupancy and revenue coordination.
• Coordinated with Housekeeping, F&B, and other departments to support smooth resort-wide operations.

Front Office Executive at Mountainlake Resort (2022-04 – 2024-12)

• Handled front office operations including guest reception, check-in/check-out, reservations, guest requests, and complaint resolution.
• Coordinated with Housekeeping and other departments to ensure room readiness and smooth daily resort operations.
• Managed phone reservations and provided guests with accurate information about hotel services, facilities, and room categories.
• Maintained professional guest relationships and contributed to positive guest experiences and repeat business.
• Managed phone reservations, provided hotel service information, and upsold room categories effectively.

Advanced Diploma in Computerised Financial Accounting – Mactec Institution of Advance Technology (2021 – 2022)

Bachelor of Commerce in B.Com – Calicut University (2019 – 2021)