Rameez Raja

Operations representative with a strong background at Concentrix - OnePlus, specializing in customer service and effective problem-solving. Consistently achieved high first-contact resolution rates while using CRM software to improve operational efficiency. Expertise in fostering client relationships and driving sales growth.

Operations Representative - Concentrix – OnePlus - Bengaluru, India

(2024-07 - 2026-06)

• Resolved an average of 60+ complex customer inquiries daily via email, consistently exceeding team First-Contact Resolution (FCR) benchmarks through deep product knowledge.
• Reduced follow-up volume and overall ticket lifecycle time by applying structured troubleshooting and root-cause analysis across a high-volume support queue.
• Documented customer interactions and tracked issue trends using CRM and ticketing platforms (Oracle, GSP), maintaining organized case histories that supported data-driven process improvements.
• Partnered cross-functionally with logistics and warehouse teams to expedite delayed shipments, trace missing packages, and resolve order-fulfillment discrepancies for a global user base.

Executive – Inside Sales - Simply Vyapar Apps Private Ltd - Bengaluru, India

(2024-04 - 2024-06)

• Generated 45+ qualified leads daily through strategic cold calling, email outreach, and lead-qualification processes.
• Maintained CRM database with 98% data accuracy, tracking leads, sales activities, and pipeline progression.
• Delivered customized product presentations to 30+ clients, achieving a 40% conversion rate.
• Built and sustained client relationships through proactive follow-up, driving repeat business and referrals.

Master of Business Administration - MBA - Bengal Institute of Business Studies (2021-07 - 2023-09)

Bachelor of Business Administration - Honours - Bidhan Chandra College (2018-08 - 2021-05)