IT Manager at Katriya Hotel & Towers (2024-11 – Present)
Managing IT infrastructure and operations for hotel group
- Install, configure, and manage Windows operating systems on servers and workstations printers, scanners, and other peripherals
- Configure and manage various server roles like File Server, Print Server and Remote Desktop Services
- Working as Windows server admin. Installing, configuring and troubleshooting on the Windows server 2012, 2016, 2019 and 2022
- Deploy and manage Windows Server Failover Clusters for high availability
- Manage user accounts, permissions, and policies
- Configure and maintain group policies (GPOs) to enforce organizational policies
- Configure user profiles and email accounts (G-suit, Workspace and MS outlook 365)
- Apply patches and updates using WSUS or SCCM
- Manage backup and disaster recovery processes
- Manage and monitor LANs, WANs and cloud-based systems (Network Switches, Routers, AP's)
- Ensure network security by setting up firewalls, VPNs, and ensuring encryption of sensitive data (Cyber Room, Sophos and FortiGate)
- Ensure Work stations are protected with antivirus, firewalls, and encryption
- Enforce IT security policies, such as regular password changes and multi-factor authentication (MFA)
- Provide support for end-users on IT-related issues, including hardware, software, and network connectivity
- Managing Security Software (Door Access system, Bio-Metric and CCTV)
- Installation & Maintenance of IDS Next-7.0 Hotel application and EPABX and Tally
- Maintain an inventory of IT assets, including desktops, laptops, and peripherals
IT Assistant Manager at Best Western Ashoka (2022-12 – 2024-11)
Managing IT infrastructure and providing technical support for hotel operations
- Participated in complete system builds, upgrades, migrations, code deployments and patch management, backup and restore automation
- Deploy and manage Windows Server Failover Clusters for high availability
- Assist in configuring and maintaining IP settings, DNS, and DHCP configurations
- Resolve printer and file-sharing issues in a networked environment
- Troubleshoot network issues and ensure high uptime of critical systems
- Provide support for internal software tools and systems, ensuring compatibility with other technologies
- Track hardware warranties and software licenses
- Assist in the planning and execution of IT projects, such as software upgrades or network migrations
Executive System Administrator at Viceroy Hotels Ltd (2020-05 – 2022-11)
System administration and IT support for hotel chain with team size of 2
- Install, configure, and manage Windows operating systems on servers and workstations
- Configure and manage various server roles like File Server, Print Server and Remote Desktop Services
- Working as Windows server admin. Installing, configuring and troubleshooting on Windows server platforms
- Manage user accounts, permissions, and policies
- Configure and maintain group policies (GPOs)
- Manage backup and disaster recovery processes
- Provide support for end-users on IT-related issues
Windows System Administrator at Minerva Grand (Group of Sec-Bad Hotels Pvt. Ltd.) (2014-05 – 2020-04)
Windows system administration and support for hotel group with team size of 4
- Install, configure, and manage Windows operating systems on servers and workstations
- Configure and manage various server roles like File Server, Print Server and Remote Desktop Services
- Manage user accounts, permissions, and policies
- Configure and maintain group policies (GPOs)
- Apply patches and updates
- Manage backup and disaster recovery processes
- Provide support for end-users on IT-related issues
- Maintain an inventory of IT assets
