Ramesh D.g.

Having more than 27 years of work experience in faculty, customer service, process execution, and administrative coordination across various industries including education, real estate, IT services, broadband telecommunications, manufacturing, and higher education management.

Coordinator - Kirloskar Institute of Management - Harihar

(2017)

• Assisting Principal Sir with all daily administrative and operational tasks, including attending to parents queries, following up on outstanding fee payments, resolving logistical matters, and handling student queries
• Scheduling UG classes and Internal assessments
• Counselling to registered candidates and converting application to admission
• Following up with selected candidates to make payment
• Uploading students data in UUCMS Portal

Supervisor - Shamanur Sugars - Duggavathi

(2016 - 2017)

• Handling Receipt Items and Creating GRN
• Maintaining BIN card system
• Monitoring the store items
• Maintaining FIFO and Performing perpetual inventory and take corrective actions
• Manage vendor rejections/Replacements and ensure timely closure

Supervisor - Mahaveer Aluminium Industries - Harihar

(2015 - 2016)

• Taking Customers order and ensuring the right item is dispatched
• Calculating the Employees monthly salary
• Accounting the aluminum scarps, and billing via Tally
• Maintaining the ledgers of customers
• Calling the customers and updating the new prices
• Reminding customers to make payment who take credit

Senior Customer Service Associate - First Source Solutions - Bangalore

(2013-05 - 2014-12)

• Handling technical problems that customers are facing with Broadband and Telephone
• Handling customer complaints, providing appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Explaining and making customer to understand the bills
• Refunding money back to customers
• Explaining new offers to customers and pitching in for Sales
• Creating the trouble report to BT/CST team to solve customer issues
• Arranging engineers visit to customer place
• Providing troubleshooting steps to fix the technical faults up to 7 levels
• Following up with engineers till the fault is fixed
• Maintaining and sending MIS reports to Managers and Clients

Senior Process Executive - Infosys - Bangalore

(2007-06 - 2013-04)

Key Responsibilities handled at Washington Mutual

• Production and Auditing
• Quality check as per SOP and Verifying Title deeds
• Requesting missed documents to process the loan further
• Verifying Attorney quotes, Investors Money, Mortgager Money
• Analyzing all submitted write-offs
• Sending MIS reports to Managers and Clients
• Coordinating with training team
• Issuing offer letters and explaining the salary details
• Handling salary related queries raised by employees

Senior Process Executive - Infosys - Bangalore

(2007-06 - 2013-04)

Achievements

• I have done the Six Sigma Project on my own to reduce the FTE time using Micro tool, which was approved by Client (JP Morgan, Florida) through 7 levels of Quality checks including clients check at Florida and still giving 100% result
• I have been awarded Best employer of the year for 2009 and 2011

Customer Care Executive - Citilights Estates - Bangalore

(2006-07 - 2007-02)

• Attending customers who walk in directly to the site to see the Apartments
• Providing quotations of 2BHK and 3BHK Apartments to customers
• Converting enquiry to sale, hence increasing the revenue for the company
• Provided customer service specifically responding to customer inquiries and complaints
• Handled calls and follow ups with Engineers to make sure that issue is resolved on time
• Providing Job cards to civil engineers
• Coordinating with Sales team and handing over Apartment Key to Customers

Faculty - Advanced Technologies - Davangere

(2000 - 2006)

• Teaching Programming Languages C, C++, Java, Visual basic, and software packages- MS Word, Excel, and Power Point
• Creating course material, assignments, and assessments
• Providing hands-on projects and best practices
• Preparing assessment results
• Mentored students by providing technical guidance, helping them develop technical skills, overcome learning challenges, and enhance their problem solving abilities
• Counselling students and guiding them to choose the most suitable software course based on their interests and career goals

B.Sc - S.J.V.P College Affiliated to Kuvempu University (2000)

P.U.C - Polyfibers College (1997)

S.S.L.C. - Baba Saheb Ambedkar High School (1995)