Coordinator - Kirloskar Institute of Management - Harihar
(2017)
- Assisting Principal Sir with all daily administrative and operational tasks, including attending to parents queries, following up on outstanding fee payments, resolving logistical matters, and handling student queries
- Scheduling UG classes and Internal assessments
- Counselling to registered candidates and converting application to admission
- Following up with selected candidates to make payment
- Uploading students data in UUCMS Portal
Supervisor - Shamanur Sugars - Duggavathi
(2016 - 2017)
- Handling Receipt Items and Creating GRN
- Maintaining BIN card system
- Monitoring the store items
- Maintaining FIFO and Performing perpetual inventory and take corrective actions
- Manage vendor rejections/Replacements and ensure timely closure
Supervisor - Mahaveer Aluminium Industries - Harihar
(2015 - 2016)
- Taking Customers order and ensuring the right item is dispatched
- Calculating the Employees monthly salary
- Accounting the aluminum scarps, and billing via Tally
- Maintaining the ledgers of customers
- Calling the customers and updating the new prices
- Reminding customers to make payment who take credit
Senior Customer Service Associate - First Source Solutions - Bangalore
(2013-05 - 2014-12)
- Handling technical problems that customers are facing with Broadband and Telephone
- Handling customer complaints, providing appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Explaining and making customer to understand the bills
- Refunding money back to customers
- Explaining new offers to customers and pitching in for Sales
- Creating the trouble report to BT/CST team to solve customer issues
- Arranging engineers visit to customer place
- Providing troubleshooting steps to fix the technical faults up to 7 levels
- Following up with engineers till the fault is fixed
- Maintaining and sending MIS reports to Managers and Clients
Senior Process Executive - Infosys - Bangalore
(2007-06 - 2013-04)
Key Responsibilities handled at Washington Mutual
- Production and Auditing
- Quality check as per SOP and Verifying Title deeds
- Requesting missed documents to process the loan further
- Verifying Attorney quotes, Investors Money, Mortgager Money
- Analyzing all submitted write-offs
- Sending MIS reports to Managers and Clients
- Coordinating with training team
- Issuing offer letters and explaining the salary details
- Handling salary related queries raised by employees
Senior Process Executive - Infosys - Bangalore
(2007-06 - 2013-04)
Achievements
- I have done the Six Sigma Project on my own to reduce the FTE time using Micro tool, which was approved by Client (JP Morgan, Florida) through 7 levels of Quality checks including clients check at Florida and still giving 100% result
- I have been awarded Best employer of the year for 2009 and 2011
Customer Care Executive - Citilights Estates - Bangalore
(2006-07 - 2007-02)
- Attending customers who walk in directly to the site to see the Apartments
- Providing quotations of 2BHK and 3BHK Apartments to customers
- Converting enquiry to sale, hence increasing the revenue for the company
- Provided customer service specifically responding to customer inquiries and complaints
- Handled calls and follow ups with Engineers to make sure that issue is resolved on time
- Providing Job cards to civil engineers
- Coordinating with Sales team and handing over Apartment Key to Customers
Faculty - Advanced Technologies - Davangere
(2000 - 2006)
- Teaching Programming Languages C, C++, Java, Visual basic, and software packages- MS Word, Excel, and Power Point
- Creating course material, assignments, and assessments
- Providing hands-on projects and best practices
- Preparing assessment results
- Mentored students by providing technical guidance, helping them develop technical skills, overcome learning challenges, and enhance their problem solving abilities
- Counselling students and guiding them to choose the most suitable software course based on their interests and career goals
