Senior Manager - Cluster Operations Manager - IDFC First Bharat Ltd - Erode & Karur Cluster
(2024-05)
- Handling branches and Branch banking operations and credit progress for multiple loan process
- Handling 40 staff in branch operations and business at the branch level as of now
- Monitored daily operations across 13 branches to ensure optimal performance and identify improvement areas
- Maintained accurate branch record and documents through regular visit and verification
- Updated all MIS system and resolved any pendency by coordinating with branch teams and central ops
- Tracked PDH documents and DD pendency for HL/LAP branches
- Audited gold packets to ensure proper sealing and accurate data entry, submitting repots to HO during the regular visit
- Handled multiple products lines including HL/LAP, GOLD, MEL, PL, UC, CV, and TR
- Ensuring efficient processes With in each location, and developing strategies to maximize productivity and profitability across the region level
- Functional work for branch support
- Handled in customer service and queries
Branch Operations Manager / Regional Operations Manager - Fincare Small Finance Bank Ltd - Erode / Kerala & Coimbatore Cluster
(2018-10 - 2024-01)
- Managing the daily branch operations for a group of eight branches in and around the Kerala/Coimbatore cluster
- Handling all banking ombudsman complaints and resolving the customer grievances of all branches
- Taking care of Recruitment and ensuring the new joiners are well trained on the banking knowledge and process of the management
- Motivating the team members by ensuring that the Monthly /Yearly targets are achieved
- Ensured all my branches have got strong rating in the Gold Audit and IAD Audit
- Conducting Regular audits / Spot audits to ensure smooth functioning of the branches
- Ensuring that Marketing activities are initiated for a greater number of leads for product Promotion
- Sharing the Systems knowledge process and Managements vision and requirement by taking lead for conducting regular Meetings
- Managing the Admin related issues of the branches and resolving the same on time
- Branch Operations and Team Handling
- Encouraging Team members towards business and operations
- Market research and in-depth analysis Towards CASA Business
- Cash management and operation controlled with twelve branches
- Analysis of reports-exception, rejection, and value date FD renewals
Branch Operations Manager - Equitas Small Finance Bank Ltd - Mayiladuthurai branch
(2016-09 - 2018-10)
Branch Operations Manager - Kotak Mahindra Bank Ltd - Erode branch
(2014-09 - 2016-07)
Conceptualized and implemented simulated CMS in Kotak Mahindra bank.
Teller - HDFC Bank Ltd - Namakkal branch
(2011-09 - 2014-06)
Service Officer - ICICI Bank Ltd - Erode
(2008-02 - 2011-09)
LCC - Input - Kotak Mahindra Bank Ltd - Tirupur
(2007-02 - 2008-02)
Financial Consultant - IDBI Bank Ltd - Erode
(2005-09 - 2007-02)
