Ramesh Reddy

Results-driven AI Prompt Engineer with hands-on experience building, deploying, and optimizing production-grade conversational AI systems using Vapi, Retell AI, Twilio, and ElevenLabs. Proven expertise in prompt engineering, LLM orchestration, multilingual NLP, and n8n workflow automation. Skilled at integrating voice agents with CRM platforms, Google Calendar, and SMS pipelines — from AI receptionists to inbound/outbound call automation and appointment booking systems.

Software Engineer - Cloud Builders

(2025-06 - 2026-06)

• Designed and deployed multilingual AI voice agents using Vapi and Retell AI for inbound/outbound call automation across service-based businesses.
• Built AI receptionist systems integrated with Twilio (SMS), Google Calendar, and CRM platforms for automated appointment booking and lead management.
• Engineered and optimized LLM prompts for natural, human-like voice conversations — improving time-slot booking accuracy and reducing call drop rates.
• Developed and maintained n8n automation workflows connecting CRM, scheduling, and messaging platforms for multiple client environments.
• Conducted end-to-end agentic AI testing, conversational flow validation, and prompt QA to ensure production-level performance.
• Troubleshot voice pipeline failures, API integration issues, and CRM workflow blockers to maintain zero-downtime production systems.
• Enhanced multilingual NLP quality for regional language voice agents, improving customer interaction accuracy and satisfaction.
• Managed customer onboarding, deployment, and go-live setup; improved retention through proactive support and process optimization.

Bachelor of Technology - Information Technology - Vel Tech Rangarajan Dr.Sagunthala R&D Institute of Science and Technology (2017 - 2021)