Ramji Ram

Result oriented self-driven integration Analyst having 8+ years of corporate experience in roles which have been at the cusp of IT and Business, having effective communication and negotiation skills with extensive expertise in Analysis, Project management, Support, Development, Migration, Design and Service Transition.

Senior Software Engineer (Profile- B2B implementation and support) at Tech Mahindra PVT limited. (2024-03 – 2024-11)

Lead (Profile- B2B implementation and support for Electra Meccanica) at HTC Global Services (2022-02 – 2022-12)

Formation of India integration support teams, Integration project management, Customer support, Analysis and Implementation

• Represent client facilities as the B2B Coordinator responsible for contacting Trading Partners on EDI conformance and accuracy issues and new implementations
• Assisting Trading Partners in providing quality EDI transactions to improve client facility receiving and inventory accuracy
• Identify, prioritize and contact Trading Partners sending EDI transactions for implementation & support
• Identify, analyze, prioritize and contact Trading Partners with EDI accuracy issues to determine Root Cause Corrective Action and inform Client Facing staff of situations that need further resolution
• Created Job document and shared common files shared to across offshore team and shared the knowledge Transfer session to all team members about whole EDI system flow
• Created EDI implementation document with HTC SAP Contribution for all client and team members
• Work with Global Sales to ensure Trading Partners continuous compliance with Corporate policy/practices regarding EDI by escalating issues with non-compliant suppliers
• Technology and platform migration, team formation for Integration support profiles
• Lead and coach Integration specialists in the skills needed to successfully integrate trading partners
• Communication/Coordination for integration support with offshore implementation and maintenance teams

Senior Software Engineer (Profile- B2B implementation and support) at Accenture PVT limited. (2014-08 – 2022-02)

End to end Integration, project management, implementation and support. As an Enterprise Integration Specialist, responsibilities involved AD with Project coordination and Application Development (AD) Implementation of projects related to integration.

• Prepare specification for integration implementation
• User created Azure development request based on that create a FMD (function module document) and implement FMD to production system through OpenText tool
• Customer support for implementation development of functional specifications for application Teams
• Trading Partner Setup and implementation with internal applications like SAP and OpenText
• Conducting end to end test with Trading Partners for B2B messages implementation and integration
• Monitor production systems and operations and take appropriate actions to resolve system failures
• Research troubleshoot and resolve processing issues for internal and external customers
• Work with different kinds file formats EDI ANSI X12 (viz., 810, 850, 855, 856, 875, 876, 880, 847, 204, 860), UN/EDIFACT, XML, fixed-width flat files and delimited flat files
• Project migration from Web methods to Boomi system
• Feasibility study and project initiation of migration and new integration projects

M.C.A. in Master of Computer Applications – Asan Memorial Arts and Science college

B.SC in Information Technology – Sri Sankara Arts and Science college