Ramki

Resourceful Reservation agent with 12+ yrs of experience in efficiently managing corporate customer bookings and inquiries. I excel in optimizing reservation processes and enhancing guest satisfaction through effective communication. Committed to delivering top-notch service and resolving issues to ensure seamless travel experiences while contributing positively to team dynamics.

Team Lead - Mystifly India Pvt Ltd

(2011-01 - 2014-12)

Worked as team Lead of 7 members

Sr. Executive - Wipro Limited

(2014-01 - 2022-12)

• Processed all reservation requests, changes and cancellations received via phone and mail
• Identified guest needs to recommend appropriate flight/room and amenities
• Maintained an accurate record of contracted rates within the reservation system
• Explained guarantee, special rates, and cancellation policies to enhance customer understanding
• Implemented reservation policies regarding guarantees, cancellations, and no-shows to streamline operations
• Documented and accommodated special requests to personalize guest experiences
• Processed Flight bookings, hotel bookings, train and car bookings

MTA - Travel & Tourism - Bangalore University

PGDCCA - Computers - Nagpur University

B.Com (Computers) - Computers - Nagpur University

XII - Arts - Maharashtra State Board

X - Generic - Maharashtra State Board