Desktop Support Engineer
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Experienced Desktop Support Engineer with a proven track record at Supernova Construction Pvt Ltd, adept at resolving over 50 IT support requests daily via ServiceNow, improving response time by 20%. Proficient in managing Windows and Windows Server.
An IT Professional with 3 years of experience in Desktop Administration and Service desk. Possess strong communication, Interpersonal, Analytical and Problem solving skills. Thorough subject knowledge, strong analytical and troubleshooting skills with an ability to perform in a challenging environment. I am team player, committed to my assigned work, key learner, ability to cope up in any work pressure in 24 * 7 job (desktop support).
Resolved over 10 IT support requests daily via ServiceNow, improving response time by 20% in alignment with ITIL best practices.
Managed 100+ Windows 10/11 and Windows Server 2019/2022 machines in a domain environment.
Installed, configured, and supported MS Outlook 2019/2021, Office 365, and resolved mail client issues for end users.
Troubleshoot and resolve hardware, software, and network issues for end users.
Remotely administered end user issues using MSTSC, RDP, and AnyDesk.
Configured and troubleshot Active Directory (ADUC), DNS, DHCP, Group Policy, and domain joining issues, reducing recurring incidents by 15%.
Diagnosed and resolved Group Policy (GPO), user account lockouts, trust relationship failures, and domain infrastructure issues.
Handled IT asset management and documentation for hardware, software, and inventory.
A weekly check of each PC and laptop for virus-related issues or any other problems.
Performed Windows Patch.
