Ramkumar Lakshmanan
Seasoned Product leader
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About
20+ years of IT experience with 14+ years as a Product Manager in the following verticals: Network Management | Fintech | Analytics | Accounting | CRM | Subscription Billing
Part of the exciting journey of bootstrapped Zoho and venture-funded Chargebee from the early stage.
Passionate problem solver of complex and challenging ideas with a strong belief that a well-designed product makes the job of sales, marketing, and customer success a breeze.
Advisor to startups with their Go-to-Market execution plans and pricing strategies.
Experience
BiggSaver
Co-Founder
June 2022 - December 2022 (7 months) Chennai, Tamil Nadu, India
BiggSaver is a community commerce platform focused on customers in tier-2 and tier-3 cities and villages.
Cashfree
Senior Director - Product Management
November 2019 - June 2022 (2 years 8 months) Bengaluru, Karnataka, India
Served as Head of Product: Payment Gateway, Payout, Subscription, Easy Split and Auto collect
Revenue grew 4x during this period
Team grew from 6 to 30 (including Design and Technical writer members) Defined & implemented new processes and streamline the existing processes to improve the planning and delivery
Promoted a data-driven culture for roadmap planning, on-boarding, reducing churn and increasing revenue
Chargebee
5 years 3 months
Director of Product Management
April 2015 - June 2019 (4 years 3 months)
Created the Product Management practice at Chargebee as its first Product Manager.
Worked in a cross-functional team across Engineering, Sales, Marketing and Customer Success to build a product that has revenue growth of 600x.
Led both the Product management team and Engineering team (35+ members) for 2+ years.
Recruited and nurtured the product team of 14+ members.
Identified the market needs, prioritized and executed the key features to attain the product/market fit.
Regularly briefed and participated in remote and on-site customer discovery calls.
Closely worked with founders and various stakeholders and manage their product expectations.
Owned and managed quarterly release cycles and yearly roadmaps while closely working with the product engineering team.
Maintained a highly differentiated product while tracking competitive weaknesses and strengths.
Senior Technical Architect April 2014 - March 2015 (1 year) Chennai Area, India
Performed Product management and Technical Architect roles.
Implemented the first Chargebee metrics dashboard.
During this implementation phase, identified and informed the stakeholders that need to strengthen the core platform for providing meaningful reports to customers.
Zoho Corporation
11 years 4 months
Member Leadership Staff
April 2008 - February 2014 (5 years 11 months) Chennai Area, India
Conceptualized and built ManageEngine Exchange Reporter Plus, a web- based reporting solution for Microsoft Exchange.
Led and managed the big data and performance team of Zoho Reports, an online Reporting and BI service.
Played the role of Product Manager and Technical Architect, helped defining requirements, product differentiation, pricing, sales enablement, and go-to- market activities.
Built a team and provided technical mentorship.
The market impact of these two products is around $50M.
Member Technical Staff
September 2004 - March 2008 (3 years 7 months) Chennai Area, India
Product development for NetFlow Analyzer, a web-based bandwidth monitoring tool. Conceptualized and implemented new modules like CBQos (Class-Based Quality of service), NBAR (Network Based Application Recognition), and SFlow monitoring.
Designed and Implemented Single Sign-on process for Integrating NetFlow analyzer with OpManager.
Performed market study, and requirement analysis for new features, while following Agile processes.
Enhanced the performance of the product.
Interacted with customers to understand their use cases and solve their problems.
Engineer - Product Development January 2004 - August 2004 (8 months) Chennai Area, India
Involved in bug fixing and developing new features in Java SNMP API and SNMP Utilities products.
Converted and released the Java SNMP API stack to C# SNMP API stack.
Engineer - Product Quality Assurance July 2003 - December 2003 (6 months) Chennai Area, India
Responsible for quality product releases of SNMP API and SNMP utilities products.
Engineer Trainee - Product Quality Assurance November 2002 - June 2003 (8 months)
Chennai Area, India
Started my career as a Quality Assurance Engineer.
- Responsible for writing test cases, validation and test automation for SNMP API product.
