Ramnish Kumar

Results-driven Retail Operations, Store Management, and Loss Prevention Professional with 13+ years of experience in retail, inventory management, audit compliance, team leadership, customer service, and telecom operations. Proven track record of reducing shrinkage, improving store compliance, enhancing customer satisfaction, and driving operational excellence. Skilled in CCTV surveillance, stock control, inventory audits, SAP operations, cash management, and team development.

Recognized for strong leadership, analytical thinking, and the ability to maintain high operational standards while achieving business objectives.

Loss Prevention Executive - Globiq (Formerly WHSmith)

(2022-12)

• Conduct comprehensive store audits to ensure compliance and operational excellence.
• Monitor CCTV systems and investigate incidents related to theft, fraud, and policy violations.
• Strengthen loss prevention controls through bill verification, transaction audits, and stock monitoring.
• Conduct inventory audits and spot checks to minimize stock discrepancies.
• Review cash handling, banking records, refunds, void bills, and zero-bill transactions.
• Monitor warehouse-to-store stock transfers and inter-store movements.
• Lead awareness sessions and team grooming initiatives to enhance compliance culture.
• Support management in reducing operational losses and improving store performance.
• Trained employees on loss prevention practices, safety standards, and fraud awareness.
• Ensure company SOP's followed at store level.
• Ensured compliance with company Standard Operating Procedures (SOPs) at the store level.

Store Manager - Reliance Smart Point / Easyday (Future Retail Ltd.)

(2021-01 - 2022-12)

• Managed end-to-end store operations, ensuring smooth daily functioning and compliance with company standards.
• Maintained high inventory accuracy through regular stock audits and effective inventory control measures.
• Reduced store shrinkage and stock losses through strict monitoring of inventory movement and operational processes.
• Ensured 100% compliance with health, safety, and operational guidelines.
• Managed daily cash operations, banking, and reconciliation with zero major discrepancies.
• Improved customer satisfaction by resolving complaints promptly and maintaining high service standards.
• Coordinated DC and DSD receiving, ensuring timely stock availability and minimal stockouts.
• Controlled expiry, damage, and dump management, helping improve overall store profitability.
• Prepared staff rosters, monitored attendance, and optimized manpower utilization.
• Analyzed sales trends and implemented action plans to achieve business targets.
• Successfully handled inward and outward stock movements while maintaining accurate documentation.
• Supported sales growth through effective merchandising, promotional execution, and customer engagement.
• Consistently maintained store standards and readiness for internal and external audits.

Team Leader - Reliance Smart Point / Easyday (Future Retail Ltd.)

(2018-06 - 2020-12)

• Led and supervised a team of store associates to achieve sales and operational targets.
• Contributed to monthly sales growth through effective merchandising, promotions, and customer engagement.
• Ensured achievement of daily, weekly, and monthly sales targets.
• Maintained high standards of store presentation and 100% planogram compliance.
• Monitored product availability and reduced stock-outs to maximize sales opportunities.
• Managed customer queries and complaints, ensuring excellent shopping experiences.
• Coordinated DC and DSD receiving and ensured timely stock replenishment.
• Controlled expiry, damage, dump, and shrinkage to improve store profitability.
• Managed online order fulfillment, ensuring on-time delivery and high order fill rates.
• Trained, motivated, and coached team members to improve productivity and performance.
• Handled cash management, billing operations, and daily store reporting.
• Utilized SAP for inventory management, stock tracking, and operational reporting.
• Supported Store Manager in driving business growth and achieving key performance indicators (KPIs).
• Maintained operational excellence and readiness for internal audits.

CPV Team Leader - OASIS

(2017-06 - 2018-06)

• Managed postpaid SIM verification operations.
• Ensured completion of verification activities within defined TAT.
• Conducted documentation audits to prevent fraud and compliance issues.
• Coordinated field teams and monitored performance.

Activation Executive - IDEA Cellular Limited

(2012-10 - 2017-02)

• Processed prepaid and postpaid SIM activations.
• Verified and audited customer documentation.
• Assisted in field planning and team coordination.
• Ensured adherence to telecom compliance requirements.

Master of Computer Applications - Computer Applications - PTU Learning Center (2012)

Bachelor of Computer Applications - Computer Applications - S.S.I.M.T College (2010)

12th - Non-Medical - Punjab School Education Board (2007)

10th - Punjab School Education Board (2005)