Ramratan Singh

Detail-oriented and motivated IT professional with hands-on experience as an L1 SOC Analyst. Strong foundation in cybersecurity operations, incident response, and monitoring.

Certified

Japanese language specialist with N2 qualification and technical knowledge in Linux, HTML, CSS, Java, Python, and Azure fundamentals.

L1 SOC Analyst - Fujitsu

(2024-03)

• Monitored and analyzed security alerts, incidents, and logs using SOC tools to detect potential threats and ensure timely response.
• Performed incident triage and initial analysis, escalating true positives to L2/L3 teams as per defined SOPs and SLAs.
• Provided bilingual support (English ↔ Japanese) for incident reporting, client communication, and technical interpretation.
• Coordinated with L2 and L3 teams by creating and managing incident tickets / inquiries, ensuring proper tracking and resolution.
• Acted as a communication bridge between global teams, delivering clear incident updates via email and voice communication.
• Monitored infrastructure alerts as part of the Remote Infrastructure Management (RIM) team across servers, networks, and devices.
• Responded to warning and high-severity alerts by performing analysis, sending notifications, and escalating critical issues via calls.
• Supported vulnerability management and patching activities, identifying relevant CVEs (Common Vulnerabilities and Exposures) impacting infrastructure.
• Documented findings and reported vulnerabilities to stakeholders, ensuring alignment with security policies and compliance standards.
• Assisted in patch management activities, coordinating with the Japan RIM team for updates and remediation.
• Provided real-time interpretation between English-speaking L2 teams and Japanese-speaking L3 teams for seamless technical communication.

Bachelor of Computer Applications - Computer Applications - Jaipur National University (JNU) (2022)