Ramu Ramu

Results-driven and customer-focused professional with experience in banking operations, customer relationship management, and toll operations. Previously worked as a Senior Officer at ICICI Bank, handling customer service, banking operations, account-related services, and compliance with banking procedures. Also gained operational and cash management experience in the toll operations sector.

Strong communication, problem-solving, and organizational skills with the ability to work efficiently in fast-paced environments. Seeking to contribute my expertise to a progressive organization while continuing to grow professionally.

Senior Officer - ICICI Bank - Tadipatri Branch

(2024-08 - 2025-07)

• Delivered high-quality customer service for banking products and services.
• Assisted customers with account opening, KYC verification, and documentation.
• Processed banking transactions while ensuring accuracy and compliance.
• Promoted digital banking services and guided customers in using banking applications.
• Resolved customer queries efficiently while maintaining service quality.
• Coordinated with internal teams to ensure smooth branch operations.
• Maintained accurate operational records and complied with banking policies.

Toll Operations Executive - Rayalaseema Express Way Pvt. Ltd. - Nandyal

(2025-08 - 2026-05)

• Managed toll plaza operations efficiently.
• Monitored daily cash collection and reconciliation.
• Prepared operational reports and maintained transaction records.
• Coordinated with team members to ensure uninterrupted toll operations.
• Resolved customer issues professionally while following company procedures.
• Ensured adherence to operational and safety guidelines.

Bachelor of Commerce (B.Com – Computers) - Computers - Sri Ramakrishna Degree College, Nandyal (2022)

Intermediate (CEC) - CEC - Govt Junior College, Koilkuntla (2019)

SSC - Z.P. High School, Kothapalle (2017)