Ramya B

I look forward to associating myself with an organization where there is an opportunity to share challenging avenues, where my potential matches the organization's growth, and to improve myself in the industry to contribute and upgrade my knowledge.

Dept Management - Collection Officer – Cards at HDFC Bank (2023-05 – Present)

• Searching & tracing the customer on Oracle Flex-cube & Fin-one software on basis of customer's record.
• Educating customers regarding HDFC ergo policy, CIBIL updates.
• Updating customer related problems on priority.
• Making calls to the customer on daily basis for the payments and resolving their queries & disputes
• Back end following day to day activities like sending mails to the managers, and monthly target on the basis of collections, percentage v/s targets to be achieved.
• Financial status of customer and motivation towards reducing the CIBIL score level.
• Performance on basis of achievement & target.
• Handled delinquency active credit card accounts.
• Taking daily reporting from junior subordinates.
• Handling the disputing and lien customers, and negotiating them to make the payment.
• Collecting MIS from the subordinates daily.

MBA – MRCET (2023)

Degree – Lal Bahadur College (2021)

Intermediate – TS Model School and Junior, College (2018)

SSC – ZPHS (2016)