Ramya

Having total 4.5+ Years of IT Experience and 4.5 years of experience in Siebel CRM Configuration. Proficient in Siebel Configuration – Integration Objects, MVG, MVL, Pop-up Applets, Data Maps, Value Maps, Picklists, LOVs, and State Models.

Experience in Product, Promotion and Pricing configurations. Hands-on experience in Siebel Workflows, Business Services, Applet/BC scripting, and troubleshooting. Experienced in Siebel EAI integrations (Inbound/Outbound) with external systems and Oracle Customer Hub (OCH). Good at troubleshooting defects. Good in writing client business services to fix high priority issues. Involved in Siebel EIM – batch job creation, IFB/parameter file automation, and unit testing of data loads.

Senior Application Developer - Infosys Ltd

(2025-03)

Project: Westpac | Customer: WestPac Bank | Domain: Banking | Application: IP24.7

• Created and configured EIM batch jobs for data migration requirements.
• Automated IFB file generation and parameter file creation for EIM runs.
• Performed unit testing of batch jobs to validate data loads and transformations.
• Debugged and resolved issues by analyzing EIM log files and rejected records.
• Coordinated with functional teams to validate mapping and data model alignment.
• Documented EIM job setups, IFB parameters, and test results for QA handover.
• Created and implemented new RTS services.
• Performed unit testing and provided support in regression testing for multiple UCM Services.

Siebel Developer - LTIMINDTREE Pvt Ltd

(2024-10 - 2025-02)

Customer: AICTE | Domain: Public Sector | Application: IP24.7

• Configured Siebel objects like applets, BCs, MVGs, Picklists as per business requirements.
• Worked on Siebel migration from IP 17.4 to IP 24.7.
• Modified integration objects and used SOAP UI to verify generated XML responses through WSDL as part of integration testing.

Siebel Developer - TCS Pvt Ltd

(2021-08 - 2024-10)

Customer: MTN | Domain: Telecom | Application: IP21.7

• Configured the Siebel eCommunications application using Siebel Tools.
• Configured Products and Pricing.
• Configured Applets, Business Objects, Business Components, pick lists, joins.
• Worked on fixing defects.
• Used User Properties to meet business requirements.
• Added scripting on Applets and Business Components as per client requirement.
• Worked on Inbound and Outbound Services.
• Coordinated well with onshore functional lead.

B.Tech - Computer Science & Engineering - Sree Rama Engineering College