Ramya K
Senior Counsellor
About
At present the experience in achieving tangible results and cross-team collaboration. Proactive and excited to partner with like-minded individuals to achieve goals. Knowledgeable counselling professional brings history of client advocacy, referral coordination and community outreach. Dedicated to serving specific populations with critical social, mental health and medical needs. Accomplished in helping clients with supportive advice and therapy.
Experience
Senior Counsellor - Knowledgucate Pvt. Ltd, University of Bolton, UK - UK
(2021-02 - 2024-06)
Counsel students for higher studies for UK
- Guiding the students to select best universities
- Application was done for universities & for visa processes was guided with documentation & mock interview was done to students.
- Liaised with community, universities and organizations to promote services and develop synergy.
- Coordinated successful career fairs for clients, managing elements for recruiting companies.
- Coordinated and processed immigration applications for external clients travelling to other countries for employment purposes.
- Inspired students to become more engaged by demonstrating practical curriculum application, passion and dedication.
Senior Executive CRE - Jaguar & Land Rover - Bangalore
(2019-01 - 2020-05)
- Maintaining DMS Portal & all reports
- Updating the technicians' labour on a daily basis and conducting daily meeting with advisor
- Conducting front office audits on daily basis of process.
- Preparing the service PPT representation for the monthly, quarterly review.
- Handling customer complaints from the all sources.
- Preparing monthly incentives to all staff according to their parameters.
- Identified issues, analyzed information and provided solutions to problems.
- To enhance service market share through customer retention, service reminders and service promotions.
- To develop and enhance customer relationships, measure customer satisfaction and keep the customer engaged through marketing promotions.
Backend CRE - BMW, Navnit Motors - Bangalore
(2017-08 - 2018-12)
- Handling BMW CRM Portal & GCRM for the location and updating the booking details.
- Generating reports on various areas thru CRM Portal.
- Preparing weekly. monthly reports according to the daily activities.
- Post the vehicle's delivery, customer profile in the BMW Portal
- Preparing the Sale funnel ratio representation for the monthly review
- Collecting feedback form from the customers
Admission Counsellor - New Strides Consulting Pvt. Ltd
(2015-09 - 2017-08)
Counsel students for higher studies in different countries
- Guiding the students to select best universities
- Application was done for different universities & for visa processes was guided with documentation & mock interview was done to students.
Admission Counsellor - GECS Global educational
(2012-11 - 2014-12)
Counsel students for higher studies in different countries
- Guiding the students to select the best universities & get prepared for different exams i.e., IELTS, GRE, and GATE & SAT
- Guiding students for visa processes & documentation.
Education
LLB - Bengaluru law college (2026)
Master's Degree - Psychology - RFS PG College, Rajiv Gandhi University, Bengaluru, KA (2011)
B.A - VVN Degree college, Bangalore University (2009)
PUC - BNM College, Bangalore (2006)
SSLC - BNM High School, Bangalore (2004)
