Ramya Ramya

A highly motivated and ambitious individual able to give timely and accurate advice, guidance, support and training to team members and individuals. Possessing excellent management skills and having the ability to work with the minimum of supervision whilst leading a team of 8 or more. Having a proven ability to lead by examples, consistently hit targets, improve best practices, and organize time efficiently.

Now looking forward to a making a significant contribution as a team leader with a company that offers a genuine opportunity for progression

Executive-Customer relationship at Homelane.com (2023-07 – 2024-12)

• Place a call to enquire customers through website and ads and briefing about our interior work and fix the meeting with our designer
• Draft emails that can be sent to potential customers educating them on the company and what company offer
• Follow up with customers to reach our showroom and meet designers
• Achievement/ exceed sales target set by the company

Senior academic counselor at Ocean learning academy (ACZ Global PVT LTD) (2022-07 – 2023-07)

• Communicated with the students by phone, emails, and face to face meetings.
• Counseled group of more than 20 students online towards.
• Selected, trained, and supervised student tutor.
• Provided general curricular advising and long-range course planning
• Worked closely with the faculty and staff within programs to institutional and department goals and initiatives
• Provided personal and group counseling to students
• Monitored attendance, as well as the academic and enrollment progress of students

Team leader at Quikr.com (2022-03 – 2022-06)

• Recruiting and training telesales representatives
• Implementing and monitoring the performance of the tele sales team members
• Preparing and setting monthly sand sales target
• Building and maintaining long term customer relation
• Preparing and presenting detailed and accurate sales and incentives report
• Addressing any customer queries and complaints

Team leader at Quikr India PVT LTD (2018-02 – 2020-02)

• Lead conversion using sales funnel
• Team training and mentoring on product knowledge, Objection handling and Negotiation
• Arranging and chairing weekly team meetings, focusing on targets and achievements
• Work with line managers to create dynamic and proactive and internal sales team

Senior executive at Quikr.com (2016-06 – 2018-02)

• Place sales calls to potential customers to describe service offered
• Draft emails that can be sent to potential customers educating them on the company and what they offer
• Follow up with customers leads or previous customers
• Achievement/ exceed sales target set by the company
• Answer phone calls from customers with inquiries or complaints and resolve as quickly as possible

Tele caller at Serco (2012-12 – 2015-09)

• Place phone call to sell credit cards
• Achieve telephonic targets daily
• Achieve/exceed set productivity and quality standards

PUC – GES Pre university college Yelahanka new town

SSLC – GOVT High School Yelahanka