Ramya S

BA Economics graduate with hands-on experience in customer support and operations with leading e-commerce organizations. Strong exposure to customer handling, order operations, process adherence, team coordination and working in fast-paced environments.

Seeking Customer

Support, BPO, Operations or Back Office opportunities with career growth.

Customer Support & Operations Associate at Zepto (2026 – Present)

Customer Support and Store Operations

• Handled customer queries and supported resolution of order-related concerns.
• Coordinated with store teams to support smooth order processing and customer service.
• Managed order fulfilment and inventory-related activities while maintaining accuracy and productivity.
• Worked effectively in a fast-paced, target-oriented environment.

IB Associate at Amazon

E-commerce Operations - 3 months

• Supported inventory and fulfilment processes according to defined operational procedures.
• Maintained accuracy, productivity and process compliance while working with the operations team.
• Handled daily tasks in a fast-paced warehouse environment.

B.A. in Economics – Sri Venkateswara University