Ramya Shree

A detail-oriented Backend Coordinator with 9+ years of experience in optimizing back-office workflows, data management, and interdepartmental coordination. Proven ability to enhance operational efficiency, manage project allocations, and maintain accurate databases. Skilled in MS Office and CRM tools, dedicated to streamlining processes and supporting team productivity.

MIS CO-ORDINATOR at TVS CREDIT SERVICES LTD (2015-08 – Present)

Working as a Coordinator (Backend Support Executive) handling Collection MIS for all products, managing day-to-day backend activities, and ensuring compliance with company policies.

• Collection MIS All products (Management Information System) about daily performance
• Managing day-to-day backend activities, monitoring workflow, and ensuring compliance with company policies
• Maintaining, updating, and securing accurate records and databases
• Coordinate with ADRM, TDRM, and DRO for allocating tasks
• Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals
• Consolidate the feedback from the collection team to review the plan and the action plan
• PTP is making a review of the performance for the previous month and the current month's action plan
• Updating the death claim insurance to clear the loan account
• Customer Service: resolve issues, and enhance customer satisfaction
• Connected with the HO team for updating the receipts and to clear the customer issues
• Enhanced operational workflows by maintaining well-organized documentation systems, and updating records accurately as needed
• Office-related admin work and connected with the HR admin team
• Acting as a liaison between departments, particularly supporting sales or technical teams
• Collaborating with various departments to understand their specific data needs and providing tailored reporting solutions
• Instructing and supporting employees on the efficient use of MIS tools and internal data management protocols
• Mastering VLOOKUP, COUNTIFS, SUMIFS, Pivot Tables, formulas, and data validation
• Petty cash handling

M COM in Commerce – SREE SIDDAGANGA COLLEGE ARTS SCIENCE & COMMERCE - TUMKUR UNIVERSITY (2010 – 2012)

B COM in Commerce – VIDYAVAHINI FIRST GRADE COLLEGE - TUMKUR UNIVERSITY (2007 – 2010)

PUC in General – VIDYAVAHINI PRE UNIVERSITY COLLEGE (2005 – 2007)