Ramya Sujith

Senior Salesforce Developer with 8+ years of overall IT experience and 5+ years of dedicated Salesforce expertise, delivering enterprise-grade Salesforce solutions across Sales Cloud, Service Cloud, Experience Cloud, CPQ, and Agentforce. Proven track record at T-Mobile, KPMG/CARS.COM, and WebMD with zero critical post-launch defects. Expert in Lightning Web Components (LWC), Apex, Batch Apex, Triggers, and Flows.

Certified Agentforce

Specialist and AI Associate with hands-on Agentforce project delivery across Education and HR Outsourcing verticals. DevOps-proficient with Copado, Change Sets, Git, and ANT Migration Tool. Consistently maintains greater than 85% Apex test coverage across all deployments.

Software Engineer II at Concentrix (2025-01 – Present)

Client: T-Mobile

• Engineered a suite of high-performance custom Lightning Web Components (LWC) for T-Mobile's high-traffic Experience Cloud portal serving thousands of users, delivering reusable, pixel-perfect UI with zero regression incidents.
• Architected Batch Apex pipelines to process millions of records with sustained performance, eliminating data processing bottlenecks and maintaining SLA compliance under peak load.
• Designed and deployed record-triggered and scheduled Flows to automate critical business workflows within Experience Cloud, reducing manual intervention by an estimated 40%.
• Maintained greater than 85% Apex test coverage as a mandatory standard across all deployments, ensuring org stability and zero post-release defects.
• Customized Experience Cloud portal architecture including navigation menus, role-based visibility, and access control logic aligned to T-Mobile's enterprise org hierarchy.
• Collaborated with cross-functional teams to translate complex CRM requirements into scalable, high-traffic community solutions within Agile sprint cycles.
• Designed and implemented Agentforce solutions using Prompt Templates, Apex, and Salesforce Flows to support AI-driven use cases including intelligent case routing and automated agent responses.
• Collaborated with stakeholders on Agentforce solution design and requirements gathering, translating business needs into precise configurations and custom Apex logic.
• Used Git for version control and actively participated in pull request (PR) reviews to maintain code quality and consistency across all deliverables.

L3 Senior Salesforce Engineer at HTC Global Services (2024-05 – 2025-01)

Client: KPMG / CARS.COM

• Built Custom Objects, Lightning Web Components (LWC), Apex classes, and Triggers to extend core Salesforce functionality and directly improve CARS.COM's sales team efficiency.
• Optimized Salesforce CPQ workflows including mass amendments, pricing rules, and quote configuration at enterprise scale with zero process disruption.
• Executed complex data migrations and critical issue resolution, maintaining seamless business operations throughout all transition phases.
• Applied Test-Driven Development (TDD) end-to-end: authored test cases, test procedures, and documented outcomes for every sprint deliverable, enabling audit compliance.
• Deployed all changes via Change Sets and Copado, maintaining a clean, auditable DevOps pipeline with version control and rollback capability on every release.
• Translated executive stakeholder and system administrator requirements into precise technical specifications, delivering on time across all Agile sprint cycles.

Salesforce Consultant at Saasvaap Techies (2023-07 – 2024-05)

Client: WebMD

• Owned full-lifecycle Service Cloud implementation for WebMD from business case through go-live, engineering a unified multi-channel service operation at enterprise scale.
• Reduced average case assignment time by implementing automated Omni-Channel routing, eliminating manual queue monitoring and accelerating agent response times.
• Improved agent utilization through capacity-based routing, balancing workload distribution and reducing SLA breaches caused by uneven case load.
• Raised first-contact resolution rates by routing cases to skill-matched agents using dynamic routing rules, directly improving customer satisfaction (CSAT) scores.
• Unified email, chat, phone, and social media into a single routing configuration, delivering consistent multi-channel service across all customer support channels.
• Built Lightning Web Components (LWC), validation rules, formula fields, and Lightning App Builder pages to exact client specifications with zero rework cycles.

Senior Salesforce Engineer at Motiveminds Consulting (2021-05 – 2023-07)

• Designed and implemented custom objects, fields, page layouts, and data models aligned to client business processes across multiple industry verticals.
• Developed Lightning Components with server-side Apex controllers, delivering reusable, fully tested, production-ready code on every Agile sprint.
• Configured profiles, permission sets, and role hierarchies to enforce enterprise-grade data security and org governance across all client environments.
• Built Salesforce reports and dashboards converting raw data into executive-level business insights, enabling data-driven decision-making.
• Deployed to higher sandboxes using the ANT Migration Tool, establishing structured, repeatable release cycles from project inception.

Bachelor of Technology in B.Tech – Met's School of Engineering (2016-08 – 2020-05)