Rana Chetansinh

Seeking challenging assignments with a reputed organization that recognizes true potential and provides avenues for professional growth. Dedicated to nurturing technical skills and enhancing competencies while contributing to organizational success. Focused on delivering reliable IT infrastructure support, ensuring system uptime, and implementing secure networking solutions.

Motivated to continuously learn, adapt, and apply innovative approaches in hardware troubleshooting, network administration and IT compliance. Professional experience of 10 years in the field of Information technology and communication. Diligent & motivated system Specialist with expertise in network and administration.

Proven technical/managerial competencies in structuring customized hardware and networking solutions to meet specific needs and Customized IT solutions, ensure system uptime, and support organizational growth through efficient IT Management.

Data operator (Supervisor) - DRDA. Bharuch, Gujarat - Bharuch, Gujarat

(2010 - 2011)

• Manage data for to related Security and HR department.
• All data to verify and check data is compliance or not and inform and submit to HR & Admin team.
• Maintain all Employee entry Exit data and report submit to Admin/HR team.

IT Hardware & Networking Support Engineer - DGEN Mega Power Project (Torrent Power Limited) - Dahej, Gujarat

(2016-08)

• Hardware Installing & troubleshooting of OS (XP, Vista, Win-7 & 11)
• Manage computer installations along with all related accessories and networking to ensure hassle free functioning of systems. Updated users on maintenance tips for prolonged service life of machines
• Responsible for Installation & Troubleshooting of Software's, Operating Systems, Windows components, Antivirus clients.
• Manage Network infrastructure like UTP cables, Fiber networks and connectivity with Mesh topology.(Maintaining & Troubleshooting networks)
• Procurement –New products & service requirements.
• E-waste & Scrap Procedure as per IMS procedure.
• Working on IT Helpdesk Platform to troubleshoot and solutions fo problems.
• Working on Asset Management application.
• Responsible for maintenance of telephone exchange system.
• As Auditee represents for ISMS-27001:2022 Audit Certification.
• Generate statistical reports, displaying all the necessary information on various activities of the company & report the same to the senior management on various developments of the company for effective business planning.
• Responsible for CCTV System, Maintenance and Configuration parts.
• Responsible for Access Control System, with Full Height Turnstile and Flap Barriers Maintenance and Configuration parts.
• Responsible for Boom Barriers systems maintenance
• Responsible for Gardening Systems, Music system.
• As per CERT-IN Guidelines, Blocked all threads like malicious URL, IP address, FQDN, etc. on Firewall
• Managing hardware and software licenses inventory for smooth functioning of department.
• Effectively coordinating with vendors for hardware, software and different IT services & procurement. Timely renewal of AMC for different types of IT services used by organizations like internet, MPLS, Printer outsourcing, FMS contract, Licenses renewal etc.
• IT Inductions and training activity and give IT systems understanding to Users.
• Work on IT projects handed down by the IT Manager as required.
• Install, configure, and troubleshoot desktop computers, laptops, printers, scanners, and peripheral devices.
• Provide first-level technical support for hardware, software, and network-related issues.
• Assist in the installation and maintenance of LAN, WAN, Wi-Fi, and network infrastructure.
• Configure and troubleshoot routers, switches, access points, and network cabling.
• Monitor and maintain computer systems, operating systems, and antivirus software.
• Perform hardware upgrades, component replacements, and preventive maintenance activities.
• Support user account creation, password resets, and basic Active Directory administration.
• Install and configure Windows operating systems and business applications.
• Troubleshoot network connectivity issues and internet-related problems.
• Maintain IT inventory, asset records, and hardware/software license documentation.
• Assist in server monitoring, backup operations, and data recovery activities.
• Support CCTV systems, IP cameras, access control systems, and other IT infrastructure components.
• Coordinate with senior engineers and vendors for issue escalation and resolution.
• Document technical issues, solutions, and support activities through helpdesk systems.
• Ensure compliance with IT security policies and company procedures.
• Participate in IT infrastructure setup, relocation, and deployment projects.
• Provide end-user training and guidance on IT systems and applications.
• As per CERT-IN guidelines blocked all Malicious URL's, FQDN, IP Addresses on Firewall.
• Monitoring Firewall services and users logs.
• Troubleshooting user access problem though different types of logs archived on Analyzer.
• Designed cost effective network infrastructure solutions to meet specific needs for small industry and small Office as guidance from team head.
• Configuring switch port and assign VLAN for give access to device requirement.
• Back up of L3/L2 Switches
• Find network level problem between end user device and Network switch.
• New User joining and reliving process on AD server DNS Entry management.
• File Server access rights management.
• Print server management.
• Access Control System Server management and Camera server management
• To monitor and operate backup appliance (Dell-IDPA backup with Avamar application) for daily server backup and restore (based on VMDK and file base backup).
• Physical Hardware condition to monitor and capacity management.
• Working on CCTV Project related work, Vendor communications for compliance.
• Access Control System Project related work, Vendor communications for compliance.
• New IT infrastructure project related work, Vendor communications for compliance.

S.S.C - G.S.E.B (2005-03)

H.S.C - G.S.E.B (2007-03)

PGDCA - Information Technology - CDAC, Bharuch (2010-10)

IT Professional - Hardware, Software & Networking - MIET (2016-05)

BCA - Bachelor of Computer Applications - Kalinga University Raipur (2024-06)