Randi Prokshima

Detail oriented Data Quality and Operations Manager with nearly 5 years of experience at Amazon specializing in data quality, process standardization, and team leadership. Experienced in managing 40+ team members, developing SOPs and quality frameworks, monitoring performance through tools, and collaborating with cross-functional stakeholders to drive operational excellence.

Manager, Data Quality & Validation Operations (LMAQ – Mapping) - Amazon Development Centre - Hyderabad, India

(2021-07)

Lead data quality and validation operations across multiple data streams, ensuring quality output and SLA adherence.

• Manage and mentor a team of 40+ associates, overseeing workload planning, performance, training, and quality delivery.
• Collaborate with cross-functional teams, including Operations, Tech and Analytics to improve workflows and support business objectives.
• Monitor KPIs and operational metrics using Excel and BI dashboards, identifying trends and driving performance improvements.
• Lead end-to-end project implementation, including requirement gathering, process design, User Acceptance Testing (UAT), and successful deployment.
• Drive continuous process improvement initiatives through automation, root cause analysis, and operational excellence.
• Performed root cause analysis on recurring operational issues and implemented corrective actions to support continuous process improvement.
• Maintained process documentation, audit records, and operational reports to ensure compliance and business readiness.
• Designed and delivered training programs, onboarding sessions, and processed documentation to improve team capability and operational consistency.
• Led Project Heimdall from planning through execution, including requirement gathering, process design, UAT coordination, stakeholder communication, and successful deployment.

Advisor II - Concentrix - Hyderabad

(2019-02 - 2021-07)

• Served as the escalation point for complex operational issues, ensuring timely resolution and minimal business impact.
• Performed content reviews to ensure compliance with established guidelines and quality standards.
• Analyzed performance trends and prepared reports to support process improvements and operational decision-making.
• Mentored and trained new team members through structured onboarding, enabling faster ramp-up and consistent performance.
• Collaborated with cross-functional teams to streamline workflows and implement continuous process improvement initiatives.

Associate Analyst Catalog Validation - Wipro - Hyderabad

(2018-03 - 2019-01)

• Performed data quality assurance on product catalog data for the Google Shopping platform, ensuring authenticity and preventing fraudulent listings.
• Collaborated with cross-functional teams on comprehensive catalog data cleanups, validating data accuracy against established standards.
• Reviewed product data claims and content for compliance with quality guidelines, maintaining high data integrity across the platform.

M.Tech - Computer Science & Engineering - Eluru College of Engineering (2014 - 2017)

B.Tech - Computer Science & Engineering - Sir C.R. Reddy College of Engineering (2010 - 2014)