Manager, Data Quality & Validation Operations (LMAQ – Mapping) - Amazon Development Centre - Hyderabad, India
(2021-07)
Lead data quality and validation operations across multiple data streams, ensuring quality output and SLA adherence.
- Manage and mentor a team of 40+ associates, overseeing workload planning, performance, training, and quality delivery.
- Collaborate with cross-functional teams, including Operations, Tech and Analytics to improve workflows and support business objectives.
- Monitor KPIs and operational metrics using Excel and BI dashboards, identifying trends and driving performance improvements.
- Lead end-to-end project implementation, including requirement gathering, process design, User Acceptance Testing (UAT), and successful deployment.
- Drive continuous process improvement initiatives through automation, root cause analysis, and operational excellence.
- Performed root cause analysis on recurring operational issues and implemented corrective actions to support continuous process improvement.
- Maintained process documentation, audit records, and operational reports to ensure compliance and business readiness.
- Designed and delivered training programs, onboarding sessions, and processed documentation to improve team capability and operational consistency.
- Led Project Heimdall from planning through execution, including requirement gathering, process design, UAT coordination, stakeholder communication, and successful deployment.
Advisor II - Concentrix - Hyderabad
(2019-02 - 2021-07)
- Served as the escalation point for complex operational issues, ensuring timely resolution and minimal business impact.
- Performed content reviews to ensure compliance with established guidelines and quality standards.
- Analyzed performance trends and prepared reports to support process improvements and operational decision-making.
- Mentored and trained new team members through structured onboarding, enabling faster ramp-up and consistent performance.
- Collaborated with cross-functional teams to streamline workflows and implement continuous process improvement initiatives.
Associate Analyst Catalog Validation - Wipro - Hyderabad
(2018-03 - 2019-01)
- Performed data quality assurance on product catalog data for the Google Shopping platform, ensuring authenticity and preventing fraudulent listings.
- Collaborated with cross-functional teams on comprehensive catalog data cleanups, validating data accuracy against established standards.
- Reviewed product data claims and content for compliance with quality guidelines, maintaining high data integrity across the platform.
