Rani Bolkar

Detail-oriented Virtual Assistant and Business Support Executive with more than 1.5 years of experience supporting businesses across multiple industries including recruitment, Amazon DSP logistics, legal services, healthcare, nonprofit organizations, and consulting firms. Skilled in administrative support, client communication, recruitment coordination, social media management, and operational assistance. Experienced in handling confidential information, managing schedules, coordinating hiring processes, and supporting daily business operations.

Known for adaptability, strong organizational skills, and the ability to efficiently manage multiple tasks in fast-paced remote environments.

Recruitment & HR Support - Amazon (DSP)

• Managed the full recruitment cycle for delivery drivers using platforms such as Indeed, Amazon Cortex, MightyCall, and Google Sheets.
• Sourced candidates, screened resumes, and conducted daily interviews (12+ candidates per day).
• Scheduled interviews and communicated with applicants via email, calls, and text messages.
• Created employee work emails through C-Panel and handled onboarding documentation using S.R system.
• Booked driver training sessions and created candidate profiles in Amazon Cortex.
• Maintained candidate records and recruitment tracking using Google Sheets.

Legal Personal Assistant - Attorney

• Managed client communications and appointment scheduling through MyCase CRM.
• Responded to client inquiries via text messages, emails, and calls.
• Organized and maintained lead pipelines and client records in CRM.
• Scheduled legal consultations and coordinated client meetings.
• Provided administrative support using Outlook, Thunderbird, Microsoft tools, and Google Sheets.

Amazon DSP Operations - Amazon Delivery Service Partner (DSP)

• Managed daily driver attendance tracking and prepared attendance reports in advance.
• Monitored driver routes and activity through Amazon Cortex mapping tools.
• Generated and shared daily operational reports showing active drivers and route performance.
• Managed operational documents including wave maps and pouch lists.
• Assigned delivery blocks and routes to drivers to ensure efficient delivery operations.

Logistics Operations - Logistics

• Coordinated end-to-end vehicle shipment operations, including order creation, posting, tracking, and invoicing.
• Posted shipments to load boards (Central Dispatch, Super Dispatch) to assign Transport Service Providers (TSPs).
• Communicated with TSPs for pickup and delivery updates, ensuring timely and accurate shipment completion.
• Monitored document queues for pending, expired, or incomplete submissions, acting promptly to maintain workflow continuity.
• Created, tracked, and updated shipment orders in Salesforce, maintaining real-time data accuracy.
• Collaborated across teams using Slack, Gmail, and Google Sheets to resolve document-related inquiries and streamline communication.
• Prepared customer invoices and processed payments through Wave Payments and Salesforce CRM.
• Managed Accounts Receivable and Payable, including invoice generation, payment logging, and reconciliation using Wave and Relay Payments.
• Oversaw TSP billing and payouts via Relay Payments, ensuring all shipment documentation (BOLs, inspection reports, images) was complete and accurate.
• Conducted online bidding for logistics contracts on uShip, optimizing bids for profitability and service quality.
• Performed data entry and market rate analysis through price scraping to maintain competitive pricing strategies.
• Communicated empathetically with clients, dispatchers, and transport providers to resolve escalations and ensure excellent service quality.
• Supported process improvement initiatives by recommending updates to documentation and workflow policies.
• Consistently achieved top-tier performance in document turnaround time, data accuracy, and client satisfaction.

Healthcare Virtual Assistant (HIPAA Compliance) - US-Based Doctor

• Scheduled and managed patient appointments and calendar coordination.
• Entered patient information and medical records from PDF documents into healthcare CRM systems.
• Maintained strict HIPAA compliance and confidentiality standards while handling sensitive patient data.
• Supported daily healthcare administrative operations including record management and data entry.

Social Media & Event Management

• Planned and promoted events using platforms such as Eventbrite, Flite, and Posh.
• Managed social media accounts including Instagram and WhatsApp.
• Created and launched marketing campaigns, promotional posts, reels, and advertisements.
• Used Mailchimp for email marketing and audience engagement.

Nonprofit Organization Support

• Managed social media accounts and digital outreach campaigns.
• Organized and scheduled team meetings and administrative activities.
• Assisted with campaign planning and community engagement initiatives.

B.CA - Bachelor's in Computer Application - VIKRANT UNIVERSITY, INDORE