Ranjan Upadhyaya

Logistics, operations, and administrative professional with 8+ years of experience in hub management, last-mile delivery, and facility administration. Proven track record of optimizing workflow processes, allocating manpower, managing branch assets, and leading cross-functional teams to maximize efficiency.

B2C Operation Executive (Hub Operation) at Busybees Logistics Solutions Private Limited (2024-08 – Present)

• Manage daily B2C hub operations ensuring timely processing and dispatch of orders.
• Optimize manpower allocation, scheduling, and workflow to improve operational efficiency.
• Investigate shortages and discrepancies to maintain shipment accuracy and reduce attrition.
• Analyze reports and performance metrics to identify gaps and drive continuous improvement.
• Implement FIFO practices and ensure compliance with SOPs and quality standards.
• Coordinate with cross-functional teams including Transport, Last Mile, Customer Service, and Finance.
• Handle escalation and resolve queries to maintain customer satisfaction and on-time delivery.
• Ensure documentation, reporting, and MIS updates for accurate data and decision making.

Team Leader (Last Mile Operation) at Delhivery Ltd. (2020-01 – 2024-06)

• Supervised last-mile delivery operations ensuring timely shipment dispatch.
• Handled escalations and coordinated with customers and internal teams.
• Developed vehicle routing plans to reduce transit time.
• Monitored performance metrics and executed corrective action plans.
• Led delivery teams during high-volume operations.

Operation Executive at Busybees Logistics Solutions Private Limited (2016-08 – 2019-09)

• Managed inbound and outbound operations ensuring timely shipment processing.
• Handled manpower allocation and workflow escalations.
• Monitored pickup and dispatch to achieve operational targets.
• Supported hub operations with process improvements.

PGDCA – Guwahati

10+2 – Biswanath Commerce College (2006 – 2008)

10th – Chairali Academy School (2006 – 2008)