Ranjana Kumari

As a VoIP Engineer, the focus is an optimizing voice communication systems to enhance user experience. This involves configuration and managing VoIP gateways, ensuring compatibility with various devices and platforms. Although understanding of network protocols and quality of service (QoS) principles is vital for maintaining call clarity and minimizing latency. The role also includes providing technical support and training to end users ensuring they can effectively utilize VoIP technologies.

Senior VoIP Technical Network Engineer - Cirrologix Technologies Private Limited - Bangalore

(2022-08 - 2025-04)

• Interacted with clients and suppliers to gather information determine requirements and design solutions for both client solutions and new product development
• Assisted in the installation of hosted switch board, configuration of handsets, and installing VoIP solutions. Responsible for troubleshooting complex technical VoIP and Network Solutions
• Provided customer service and continual feedback to clients, reseller, internal parties and management
• Responsible for dealing with all technical escalations be it with clients, suppliers, interconnected partners, internal parties and service providers
• Configured failover options for VoIP networks, preparing backup systems to maintain service during unexpected outages or equipment failures
• Responsible for testing and implementing new equipment, hardware and software
• Diagnosed and resolved complex technical issues independently, ensuring minimal disruption to services
• Collaborated with cross-functional teams to ensure seamless integration with other systems components

Senior Technical Support Engineer - Strategic Infra Services Pvt Ltd - Bangalore

(2019-09 - 2022-08)

• Planned and executed the deployment of voice, data and video solutions, enhancing organizational communication capabilities
• Installed, configured and repaired switching and dialling equipment, ensuring efficient communication in residential and commercial environment
• Performed administrative tasks including customer service, document management and financial processing to support operations
• Refurnished and maintained wireless VoIP telephony equipment, ensuring high functionality of Polycom, Grandstream, Yealink and Cisco IP phones
• Delivered timely and accurate support for on-demand tasks including data analysis and ticket management
• Responsible for monitoring and maintaining switch core network and traffic flow
• Assisted in managing phone number provisioning for new and existing users ensuing accurate records and configuration

Bachelor - Electronics and Communication Engineering - Nalanda Institute of Technology, Bhubaneshwar (2011-09 - 2015-05)