Ranjani Gopalakrishnan

A seasoned Business Analyst with over 16 years' experience in the BFS domain. Adept in mapping business requirements and designing customized solutions with strong analytical skills. A profound customer centric and systems driven approach to design business solutions with proven abilities in working with various teams.

Senior Business Analyst - BNP Paribas India Solutions Pvt Ltd

(2022-10 - 2026-03)

• Implemented Agile methodology to ensure timely delivery of project milestones
• Played Product Owner & Business Analyst roles and collaborated with stakeholders to define product requirements and prioritize features
• Analyzed customer feedback to identify areas of improvement and recommend solutions
• Developed a Minimum Viable Product (MVP) that was used to validate customer feedback and identify product enhancements
• Developed and maintained a product backlog that tracked customer needs, features, and user stories
• Evaluated system usability and user experience to ensure product meets customer needs
• Played the role of Scrum Master - facilitated Sprint meetings, monitored team progress, identified and addressed impediments to progress

Specialist – Business Analysis - Larsen & Toubro Infotech Limited

(2020-02 - 2022-10)

• Collaborated with cross-functional teams on projects to ensure alignment of objectives and outcomes
• Developed and maintained detailed project documentation that enabled effective tracking of project progress and facilitated collaboration
• Facilitated stakeholder meetings and ensured alignment between business needs and project objectives
• Developed and maintained spreadsheets to track project progress, enabling accurate reporting of project status

Senior Business Analyst - Pioneer Financial and Management Services Limited

(2019-04 - 2019-09)

• Coordinated with stakeholders to ensure project progress was aligned with established objectives
• Reported project status and identified risks to ensure project and organizational goals were met
• Co-ordinated the efforts of multiple departments to ensure the project was successfully completed

Functional Consultant - Ebix Technologies Pvt Ltd

(2016-05 - 2019-04)

• Analyzed customer requirements and designed a comprehensive solution that met their business needs
• Developed a custom user interface that optimized the user experience and improved productivity
• Created a set of user manuals and training materials to ensure that users understand how to use the system
• Led user training sessions, resulting in improved user proficiency

Business Analyst - Expleo Group

(2015-08 - 2016-05)

• Performed system and integration testing to ensure the stability and performance of the system
• Reported and tracked defects in the bug tracking system
• Verified software performance and usability to ensure product requirements were met
• Developed test plans, test cases, and test scripts to ensure the highest level of software quality
• Provide functional guidance to test engineers

Deputy Manager - ICICI Bank Ltd

(2010-02 - 2015-07)

• Processed deposits, withdrawals, transfers, and other banking transactions
• Suggested banking products and services that best meet customers' needs
• Trained new employees on branch procedures and customer service best practices
• Performed daily branch audits to ensure accuracy of customer accounts and cash balances
• Recognized customer needs and provided personalized solutions, resulting in increased customer loyalty and satisfaction
• Processed transactions accurately and efficiently, ensuring that all transactions were completed within the established timeframe

PGDB - Banking - Manipal University (2009)

BE - Computer Science and Engineering - Anna University (2008)