Senior Business Analyst - BNP Paribas India Solutions Pvt Ltd
(2022-10 - 2026-03)
- Implemented Agile methodology to ensure timely delivery of project milestones
- Played Product Owner & Business Analyst roles and collaborated with stakeholders to define product requirements and prioritize features
- Analyzed customer feedback to identify areas of improvement and recommend solutions
- Developed a Minimum Viable Product (MVP) that was used to validate customer feedback and identify product enhancements
- Developed and maintained a product backlog that tracked customer needs, features, and user stories
- Evaluated system usability and user experience to ensure product meets customer needs
- Played the role of Scrum Master - facilitated Sprint meetings, monitored team progress, identified and addressed impediments to progress
Specialist – Business Analysis - Larsen & Toubro Infotech Limited
(2020-02 - 2022-10)
- Collaborated with cross-functional teams on projects to ensure alignment of objectives and outcomes
- Developed and maintained detailed project documentation that enabled effective tracking of project progress and facilitated collaboration
- Facilitated stakeholder meetings and ensured alignment between business needs and project objectives
- Developed and maintained spreadsheets to track project progress, enabling accurate reporting of project status
Senior Business Analyst - Pioneer Financial and Management Services Limited
(2019-04 - 2019-09)
- Coordinated with stakeholders to ensure project progress was aligned with established objectives
- Reported project status and identified risks to ensure project and organizational goals were met
- Co-ordinated the efforts of multiple departments to ensure the project was successfully completed
Functional Consultant - Ebix Technologies Pvt Ltd
(2016-05 - 2019-04)
- Analyzed customer requirements and designed a comprehensive solution that met their business needs
- Developed a custom user interface that optimized the user experience and improved productivity
- Created a set of user manuals and training materials to ensure that users understand how to use the system
- Led user training sessions, resulting in improved user proficiency
Business Analyst - Expleo Group
(2015-08 - 2016-05)
- Performed system and integration testing to ensure the stability and performance of the system
- Reported and tracked defects in the bug tracking system
- Verified software performance and usability to ensure product requirements were met
- Developed test plans, test cases, and test scripts to ensure the highest level of software quality
- Provide functional guidance to test engineers
Deputy Manager - ICICI Bank Ltd
(2010-02 - 2015-07)
- Processed deposits, withdrawals, transfers, and other banking transactions
- Suggested banking products and services that best meet customers' needs
- Trained new employees on branch procedures and customer service best practices
- Performed daily branch audits to ensure accuracy of customer accounts and cash balances
- Recognized customer needs and provided personalized solutions, resulting in increased customer loyalty and satisfaction
- Processed transactions accurately and efficiently, ensuring that all transactions were completed within the established timeframe
