Ranjeet Bhagwat

Client-focused Supply Chain and Freight Forwarding professional with 9+ years of experience in ocean exports and global account management, seeking a senior commercial or client-facing role in logistics or supply chain. Known for building trusted, long-term relationships with clients and stakeholders, resolving complex challenges proactively, and consistently delivering above expectations — with a strong foundation in operational excellence, commercial awareness, and cross-functional collaboration. Engineering graduate with an MBA in Operations & Marketing and 9+ years across Global Freight Forwarding and Production Operations.

Currently Assistant

Manager at C.H. Robinson, managing international ocean exports and serving as the primary relationship owner for Tier-1 global accounts. Consistently ranked #1 on the internal Customer Experience Index, managed 190+ shipments monthly (nearly 3x target), and delivered ₹1.65 Cr in cost savings. Brings strong commercial awareness, stakeholder management skills, and the operational depth to credibly advise clients on supply chain decisions.

Assistant Manager – Ocean Exports at C.H. Robinson (2024-07 – Present)

• Serve as the primary point of contact and relationship owner for the branch's largest Tier-1 global accounts, ensuring consistent service delivery and high client satisfaction.
• Led a workflow redesign initiative for the branch's largest customer, improving process efficiency and strengthening account stability — resulting in measurable revenue growth within 90 days.
• Provide sales teams with analytical insights, shipment visibility, and operational intelligence to support account retention, expansion, and new business pitches.
• Manage end-to-end export lifecycle — carrier bookings, documentation, SI/ISF filings, and commercial billing — ensuring accuracy and compliance across all client touchpoints.
• Consistently ranked #1 on the internal Customer Experience Index (CXI) — highest scores for service accuracy and proactive client support across the branch.
• Maintained 100% shipment execution success rate during peak volumes, earning repeated commendations from senior leadership for reliability and consistency.

Senior Executive – Customer Service, Ocean Exports at Expeditors International (2019-09 – 2024-06)

• Built and maintained strong long-term relationships with key clients, carriers, and shipping lines — ensuring high service standards and proactive issue resolution.
• Managed a full export portfolio of 190 shipments monthly against a target of 65, consistently exceeding expectations while maintaining data accuracy and compliance.
• Acted as a trusted advisor to clients on shipment routing, documentation, and regulatory requirements — reducing escalations and improving satisfaction.
• Trained and mentored new team members, establishing consistent standards across documentation, systems, and customer communication.
• On-the-Spot Award, August 2021 — Excellence in Operational Performance.
• On-the-Spot Award, November 2023 — Dedicated Customer Service.

Full-Time PGDM Student at IMDR (DES's Institute of Management, Development & Research) (2017-07 – 2019-06)

• Pursued full-time postgraduate management education in Operations & Marketing after 3 years of industry experience.
• Completed live consulting project at KSB Pumps Ltd., delivering ₹1.65 Cr in verified cost savings through data-driven inventory optimization.

Senior Executive – Operations & Business Development at Seshaasai Business Forms Pvt. Ltd. (2014-07 – 2017-07)

Growth Path: Executive, Business Development (Jul 2014) → Senior Executive, Operations (Jul 2015)

• Managed client accounts for ICICI Bank, RBL Bank, and IDFC Bank at the card personalization unit — overseeing production schedules, quality standards, and customer communication.
• Engaged prospective clients through technical presentations and worked alongside the BDM on account planning and order execution.
• Led execution of Bihar Government BPL Coupon project — 35 crore coupons printed within 45 days; and coordinated 50 lakh answer booklets for Anna University within the same timeframe.

PGDM in Operations (Major) & Marketing (Minor) – IMDR, Pune (2017-07 – 2019-06)

BE in Printing Engineering – PVG's COET, University of Pune (2014)