Learning Experience Designer - S&P Global - Bengaluru, India
(2024-05)
- Designed and developed 40+ compliance and functional training courses end-to-end — from wireframes and storyboards to final published modules using Articulate Storyline, Articulate Rise, and Adobe Creative Cloud
- Created detailed wireframes for learning modules, mapping learner journeys, interaction flows, and screen layouts before development, ensuring full alignment with SME requirements and learning objectives
- Developed AI-assisted storyboards using Microsoft Copilot, NotebookLM, and internal AI tools to accelerate script generation, content structuring, and instructional narrative for compliance and analytics audiences
- Applied adult learning principles and UX design thinking to craft accessible, engaging, and device-responsive experiences for 25,000+ global learners
- Partnered with the Ratings Analytics team to design and develop targeted learning modules addressing day-to-day operational challenges, directly improving analyst capability and workflow efficiency
- Conducted learner feedback and performance analysis using AI-powered tools, translating raw data into actionable insights and structured recommendations shared with SMEs and team leads
- Received formal appreciation from the Ratings Analytics Director and Senior Leadership for outstanding collaboration, design quality, and measurable learning impact delivered
- Managed end-to-end LMS administration including course uploads, access configuration, user management, and quality assurance across a global learner population of 2,000+
- Diagnosed and resolved 95% of LMS technical issues within 24 hours, ensuring zero disruption to compliance training timelines and high learner satisfaction
- Generated and analyzed completion, engagement, and assessment reports; translated data into structured learner feedback for SMEs to drive continuous course improvement
- Partnered with the Compliance team to curate and publish regulatory training, maintaining audit readiness and accurate completion tracking at all times
- Designed and developed Learning and Functional Dashboards in Power BI for the People Team and L&D Team, enabling real-time visibility into training KPIs, compliance gaps, and learner trends
- Used AI tools including Microsoft Copilot, NotebookLM, and internal platforms to automate report summarization, surface learner behavior patterns, and prepare data-driven stakeholder presentations
- Managed intranet sites for the HR People Team and L&D Team — creating new sites, redesigning pages, updating content, and publishing regular blog posts to strengthen internal branding and communication
- Awarded Ratings Impact Award — Service Excellence for designing and executing a high-impact blended learning program for the Ratings Analysts business unit, combining a structured online course with an offline workshop facilitated by external vendors, resulting in measurable improvements in analyst workflow efficiency and compliance readiness
E-Learning Sr. Specialist - Merck Group - Bengaluru, India
(2020-07 - 2024-05)
- Conducted training needs analysis and led planning and implementation of technical programs across Life Sciences, Regulatory/Compliance divisions
- Designed and developed training modules using Articulate 360, Adobe Captivate, and Adobe CC, consistently achieving on-time delivery with 100% quality standards across all projects
- Implemented the SAM (Successive Approximation Model) methodology for iterative course development, improving production speed and quality of output
- Managed the Learning Management System (SAP SuccessFactors) — uploading courses, managing learner assignments, and generating global compliance reports for internal audits
- Led end-to-end project management including timeline creation per SME requirements, stakeholder coordination, and cross-functional collaboration across global teams
- Responsible for internal training and development of cross-functional teams; managed stakeholder expectations both globally and externally
- Recognised with Individual Excellence Award (2023) for consistently delivering high-quality, on-time eLearning solutions and going above and beyond in driving learning outcomes across Healthcare and Life Sciences training programs
E-Learning Developer & Graphic Designer - Exponent Dynamix - Bengaluru, India
(2018-07 - 2020-04)
- Designed and developed eLearning courses for Pharmaceutical, Manufacturing, Healthcare, and NBFC clients using Articulate Storyline, Adobe Captivate, and Adobe CC
- Defined new instructional methods, interactive activities, and engagement strategies to structure effective learning programs aligned with diverse client needs
- Managed course deployment and learner management on LMS platforms; collaborated closely with SMEs to review and finalize content
Production Artist - VistaPrint - Ahmedabad, India
(2017-09 - 2018-06)
- Created digital and print layouts for diverse marketing materials including packaging, typographic, photographic, and illustrative designs for 450+ customers
- Delivered consistent brand identity and production-quality outputs under a strict 12-hour turnaround SLA
Associate Courseware Designer - Hab IT Solutions - Hyderabad, India
(2016-12 - 2017-08)
- Developed training modules using Articulate Storyline, Adobe Captivate, and Adobe CS; designed graphic layouts and templates with 100% client satisfaction
- Collaborated closely with SMEs, vendors, and project managers to ensure alignment with learning objectives
Imaging Associate — Internship - Amazon - Chennai, India
(2016-09 - 2016-12)
- Designed product catalogues and edited product photographs using Adobe Photoshop for e-commerce listings
Trainee Courseware Designer - Commlab India - Hyderabad, India
(2016-01 - 2016-09)
- Developed foundational e-learning skills; created training modules as per SME-provided content while collaborating with peers to understand client requirements
