Ranjini Sri

Experienced Software Asset Management (SAM) professional with a proven track record of optimizing software licensing, reducing costs, and ensuring compliance across diverse organizational environments. Adept at implementing SAM frameworks, conducting audits, and developing strategies to maximize ROI and operational efficiency. Skilled in vendor management, contract negotiation, and software lifecycle management.

Strong analytical abilities combined with excellent communication skills to collaborate effectively with stakeholders at all levels. Committed to staying abreast of industry trends and best practices to deliver strategic SAM solutions that align with business objectives.

Consultant - Software Asset Management - Ernst and Young

(2022-08)

• Worked on publishers like Adobe, Servicenow, Redhat and other various publishers for quarterly Effective License Position.
• Participation in regular audits and assessments of software license usage and compliance.
• Maintain and update the organization's software asset management database and tools.
• Develop and maintain effective license position (ELP) reports to track software license entitlements and usage.
• Collaborate with procurement, IT operations, and legal teams to negotiate software license agreements and contracts.
• Implement and enforce software asset management policies, procedures, and best practices.
• Provide recommendations and strategies for optimizing software license usage and reducing costs.
• Monitor and analyze software usage data to identify opportunities for license reharvesting or reallocation.
• Assist in the resolution of software license compliance issues and audit responses.
• Stay informed about industry trends, regulations, and best practices related to software asset management.
• Helped clients enhance internal structures and improve handling of current and potential problems.
• Improved organisational resource utilisation, better leveraging current resources and controlling excess expenditure.
• Crafted solutions to reoccurring issues by analysing root causes.

Software License Coordinator - RWS Limited

(2017-04 - 2022-08)

• Maintain and update the organization's software asset management database and tools.
• Track and manage software licenses, ensuring compliance with license agreements and regulations.
• Assist in the procurement and renewal of software licenses and maintenance contracts.
• Monitor software usage and analyze data to identify opportunities for license optimization.
• Generate reports and maintain documentation related to software licenses, usage, and compliance.
• Collaborate with IT, procurement, and legal departments to resolve software license compliance issues.
• Assist in conducting software asset management audits and assessments.
• Provide support and training to end-users on software asset management policies and procedures.
• Answered mailed, emailed, telephoned and in-person requests for service and information.
• Managed smooth operations and communicated timely updates to coordinate administrative activities.
• Successfully managed and coordinated team of employees.
• Strong leadership skills.
• Selected vendors to deliver elements impossible to produce in-house, negotiating prices to get best deal at competitive prices.
• Collaborated with clients, finance teams and other team members on allocating resources to achieve project needs.
• Assessed feedback from customers to gauge satisfaction and project success.
• Communicated with clients about project expectations and goals to deliver satisfying outcomes.

Onsite Support Engineer - Teamlease India Pvt Ltd

(2013-07 - 2017-04)

• Provide onsite technical support to end-users, including troubleshooting hardware and software issues, diagnosing problems, and implementing solutions.
• Install, configure, and maintain computer hardware, operating systems, and applications according to company policies and procedures.
• Respond to IT support tickets and service requests in a timely manner, ensuring issues are resolved within agreed Service Level Agreements (SLAs).
• Collaborate with remote support teams and vendors to escalate and resolve complex technical issues.
• Perform system upgrades, backups, and routine maintenance tasks to ensure system stability and reliability.
• Train end-users on the proper use of hardware, software, and IT systems.
• Maintain accurate records of IT equipment inventory and asset management.
• Adhere to security best practices and company policies to protect IT systems and data.
• Document technical procedures and user guides for IT systems and applications.
• Exceeded goals through effective prioritisation and consistent work ethic.
• Handled customer concerns and escalated major issues to supervisor.
• Met schedule using excellent planning and coordination skills.
• Collaborated with team members to achieve target results.
• Actively listened to customers to fully understand requests and address concerns.
• Developed ongoing programmes using good team communication and collaboration.

BE - Bachelor Of Telecommunication Engineering - John Institute Of Technology, Bengaluru, KA (2013)