Digital Workplace & EUC Leader / Technical Delivery Lead at HCLTech (2022-01 – Present)
Lead strategic Digital Workplace and EUC service delivery across 10+ global customer engagements and approximately 200,000 endpoints, combining operating-model design, transformation governance, service performance, and continual improvement.
- Own strategic initiatives in Strengthening Operations & Delivery (S-OPs), Capacity & Capability Building (C&C;), Workload Optimization (WO), and Product-Oriented Delivery (POD), improving delivery consistency, productivity, customer experience, and operating resilience.
- Designed and operationalized a leveraged-services delivery model for a 120+ account portfolio, establishing RACI, workflows, escalation paths, governance structures, reporting cadence, and pricing inputs.
- Delivered 22% workload optimization in FY25–26 through automation and standardization; built a 75-use-case automation catalogue across device, Microsoft 365, virtualization, identity, and network service tracks.
- Defined an AI-enabled operations roadmap targeting up to 35% optimization through governed and customer-approved use of platforms including ServiceNow, Nexthink, UiPath, Moveworks, Splunk, i-Automate, and PowerShell automation.
- Lead executive service reviews, operational performance reporting, risk and dependency management, controlled change, service recovery actions, and continuous-service-improvement planning.
- Directed technical academies and practical enablement programs, upskilling and cross-skilling 3,000+ engineers in Intune, Entra ID, AVD, Microsoft 365, automation, and standardized delivery practices.
- Lead multi-stakeholder coordination across customers, delivery teams, technical specialists, and partners to convert operational requirements into roadmaps, measurable outcomes, and scalable practices.
Transformation Lead, Enterprise Infrastructure & EUC Delivery at Wipro Technologies (2015-01 – 2022-12)
Led global SCCM-to-Microsoft Intune migration programs and coordinated major infrastructure transitions across Microsoft Global Programme, managing 300,000+ endpoints and 100,000+ mobile devices.
- Led global SCCM-to-Microsoft Intune migration programs, coordinating policy translation, application-packaging readiness, endpoint-management transition, user-impact management, and post-migration stabilization.
- Coordinated Active Directory-to-Microsoft Entra ID migrations and Citrix-to-Azure Virtual Desktop transformation programs, managing dependencies, user readiness, transition execution, and stable BAU handover.
- Managed global EUC operations across 300,000+ endpoints and 100,000+ mobile devices; improved patch compliance from 85% to 98% and reduced critical incidents by 40%.
- Led Wipro–Ensono data-center divestiture and transition activities across 444 employees, three regions, and 40+ enterprise customers; coordinated governance, resource readiness, risks, dependencies, and post-cutover service delivery.
- Delivered GSK–Unilever Horlicks IT divestment across 35 India locations; built and mobilized a 74-member team in under one month and completed the one-week cutover on schedule and within scope.
- Developed automation initiatives including a chatbot for incident handling and a zero-click cloud-deployment tool using Wipro HOLMES, reducing manual operations effort.
Team Lead, EUC Specialisation at Mphasis (an HP Company) (2007-12 – 2015-01)
- Led a 10+ member EUC team across four enterprise accounts, covering SCCM, WSUS, patch management, software deployment, client-health governance, and L3 operational support.
- Managed global SCCM and systems-management environments, including migration, technical training, escalation support, software deployment, patch management, and client-health remediation.
Earlier IT Operations & Infrastructure Roles at Accenture | Accel Frontline Ltd. | PCS Technology | Spectrum (2001-01 – 2007-12)
- Progressive roles across server administration, systems engineering, Active Directory, infrastructure operations, monitoring, patching, incident response, and enterprise systems management.
