Ranjitha 16

Process Expert with experience in work order approvals, cost control, and logistics operations across Africa and WCA regions. Skilled in vendor management, SLA compliance, workflow optimization, and stakeholder coordination. Proven ability to improve approval turnaround times, ensure process compliance, validate estimates, and drive continuous process improvements.

Experienced in working with global teams, managing third-party invoicing, and monitoring operational performance. Committed to enhancing cost efficiency and operational excellence within logistics and shipping organizations.

Process expert - Operations at MAERSK GSC PVT LTD (2024-04 – Present)

• Managed end-to-end container repair & Work Order approval processes across multiple African regions.
• Reviewed and approved repair estimates based on technical requirements, warranty guidelines, and company policies.
• Validated repair costs, labour charges, material costs, and repair activities to ensure cost effectiveness.
• Verified supporting documents including damage photographs, inspection reports, and estimate details before approval.
• Coordinated with vendors, depots, surveyors, and regional stakeholders to resolve estimate discrepancies.
• Monitored approval queues and managed backlog clearance to ensure SLA compliance.
• Identified duplicate, excessive, and non-compliant repair requests to prevent avoidable costs.
• Conducted detailed reviews of repair estimates to ensure adherence to industry and company standards.
• Supported third-party invoicing and invoice validation activities.
• Tracked operational metrics including approval lead time, backlog volume, productivity, and compliance performance.
• Worked closely with regional and global teams to improve approval turnaround time and operational efficiency.
• Provided guidance to vendors regarding documentation requirements and estimate submission quality.
• Participated in process improvement initiatives focused on reducing approval delays and improving estimate accuracy.
• Supported business continuity by handling cross-functional operational activities when required.
• Prepared management reports, operational updates, and performance analysis for MRM leadership review.

Senior executive at CMA-CGM Global Business Services India (2020-09 – 2024-03)

• Prepared bills of lading accurately per customer -, ensuring compliance with shipping guidelines.
• Managed and resolved customer disputes by coordinating with internal teams for timely resolution.
• Collaborated with customers and front-office teams to address operational challenges and improve service delivery.
• Validated general rate adjustments and ensured accurate implementation across trades and systems.
• Focused on continuous improvement of shipping processes to enhance operational efficiency and customer experience.
• Handled people management responsibilities, driving the team to achieve defined SLAs and productivity targets.
• Provided dedicated support to high-value and contract customers, ensuring priority handling and service quality.
• Managed email communications from internal and external stakeholders, addressing shipment-related queries efficiently.
• Performed pre-alert activities, shipment processing, track & trace, POD management, and billing support, ensuring smooth shipment lifecycle execution.
• Conducted document validation for shipping documents including MBL, HBL, packing lists, and related paperwork to ensure accuracy and compliance.
• Drove team performance through effective people management, achieving defined SLAs and productivity targets.
• Knowledge in restricted and prohibited goods of each country and applying special rules for the countries under sanction list while processing documents.

BSc in Computer Science – Nazareth College of Arts and Science (2019)

HSC – Government Girls Higher Secondary School (2016)

SSLC – Ambattur municipal high school (2014)