Ranveer Kaur

Results-driven banking and collections professional with experience in merchant services and debt collection. Skilled in customer handling, outbound calling, and payment recovery. Proven ability to communicate effectively, negotiate with customers, and improve collection rates. Seeking a role in the banking sector to leverage customer service and financial operations expertise.

Collection Executive - Fibe - Pune, India

(2022-06 - 2025-11)

Handled collection operations with focus on payment recovery and customer communication. Awarded 'Above and Beyond award' for maintaining quarterly performance in the Fintech company.

• Handled outbound collection calls to customers for payment recovery.
• Successfully convinced customers to make payments through effective communication and negotiation.
• Managed customer queries and resolved issues related to outstanding dues.
• Maintained accurate records of customer interactions and payment status.
• Consistently followed up to improve recovery rates and reduce overdue accounts.

10th Standard - Kendriya Vidyalaya BEG (2014)

12th Standard - Kendriya Vidyalaya BEG (2016)

Bachelor of Commerce - Commerce - Ajeenkya DY Patil University, Pune (2019)