Rashmi Cr

Detail-oriented Air Cargo Customer Support professional with hands-on experience in cargo operations, shipment tracking, documentation, and regulatory compliance. Well-versed in IATA and DGCA standards, with a consistent record of coordinating across warehouse, airline, customs, and ground handling teams to keep cargo moving efficiently and customers informed.

Customer Support Officer - GMR Air Cargo and Aerospace Engineering Ltd. - Hyderabad

(2024-10 - 2026-02)

• Facilitated the safe, compliant receipt, storage, and dispatch of air cargo shipments in accordance with IATA and airport authority standards.
• Resolved customer inquiries on shipment status, documentation, and billing, delivering timely and accurate responses that supported customer satisfaction.
• Coordinated daily with warehouse, airline, customs, and ground handling teams to streamline cargo operations and minimize delays.
• Processed export and import cargo shipments in line with company SOPs, supporting efficient and compliant turnaround.
• Maintained accurate, up-to-date shipment records in cargo management systems to support tracking, reporting, and compliance.
• Upheld IATA, DGCA, and airport safety regulations across daily operations, contributing to a strong compliance record and zero regulatory incidents.

Certification - Air Cargo Operations - GMR AERO Academy (Formerly GMR Aviation Academy) (2024)

Bachelor of Commerce - Finance - Calicut University, NSS College Parakkulam (2023)

Higher Secondary - Commerce (2020)