Atlassian Tools Admin
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Experienced IT professional with over 5+ years in user management, workflow customization,
and access control using permission schemes, roles, and groups. Skilled in Jira administration,
including project configurations, schemes, and automation with ScriptRunner. Extensive experience in Jira Service Management (JSM), including SLA setup, workflow configuration,
request types, field and screen configuration, and support process optimization. Proficient in
Jira Product Discovery (JPD) for idea tracking and prioritization, Confluence for managing spaces and templates, and Atlassian Home for centralized navigation and cross-product collaboration.
Sunovaa Tech Pvt Ltd: July 2025 till now
Client- Marsh McLennan
I work for the Marsh Mclennan client as Application development administrator. I handle user management in Jira, Jira Sevice Management. Dashboard creations, Form creations, portal configuration/ Customisations.
Tata consultancy services: March 2021- July2025
A seasoned IT professional with over 3+ years of experience specializing in user management,
workflow customization, and access control through advanced utilization of permission schemes,
roles, and groups. Demonstrated expertise in harnessing Jira automation and ScriptRunner to deliver tailored, scalable solutions that address complex client needs with efficiency and precision. Recognized for streamlining processes, driving operational excellence, and consistently achieving impactful project outcomes that align with organizational goals.
Junior Developer - March 2021 - July 2022
Have worked on the FIS Product Data Navigator (DN) which is the transaction repository. The
GUI of DN is used for Transaction Research Purposes. Familiar with the upstream such as
Connex, CTS, etc. considering transaction flows. Having exposure to the FINSIM Tool used for triggering transactions. Apache Tomcat Up-gradation, SSL renewal, Collaborating with other team members to identify system requirements and specifications. Maintaining and updating existing systems and applications Patch deployment using Tanium Tool.
