Rashmi Kanyal

Results-driven hospitality and hotel systems professional with nearly 4 years of experience in hospitality operations and Oracle Hospitality support. Skilled in Opera Cloud, Oracle Payment Interface (OPI), hotel system integrations, troubleshooting, guest service excellence, and operational support.

Implementation and technical consultant - NTT Data | Vintellic Software Group

(2026-06)

• Perform migration and configuration of OPI (OPERA payment Interface) and IFC in OPERA Cloud environments.
• Utilise Oracle Accelerator tools for efficient IFC and OPI interface configuration and deployment activities.
• Provide go-live and post-go-live support to customers by troubleshooting and resolving functional and technical issues in OPERA Cloud.
• Collaborate directly with customers to analyse reported issues, provide solutions, and ensure system stability after deployment.

Analyst - NTT Data | Vintellic Software Group

(2025-06)

Oracle Hospitality Support | NTT DATA North America

• Support Oracle Hospitality applications and hotel system integrations.
• Manage OPI and IFC integrations, validation, testing, and troubleshooting.
• Assist with system migrations and issue resolution for hospitality clients.
• Collaborate with cross-functional teams to ensure service quality and system stability.

Supervisor - The Oberoi Hotels & Resorts

(2022-06 - 2025-00)

• Supervised hotel operations and team performance.
• Delivered exceptional guest service and resolved customer concerns.
• Improved operational efficiency and guest satisfaction.
• Delivered training and mentoring to team members, driving continuous performance enhancement and operational excellence.

M.Sc - Science - Kumaun University

B.Sc - Kumaun University