Rathinapriya

B.Tech Information Technology graduate (CGPA 8.95 — First Class with Distinction) with a strong foundation in Windows and Linux fundamentals, computer networking, IT troubleshooting, and technical support. Familiar with LAN/WAN, TCP/IP, IPv4/IPv6, DNS, DHCP, VPN, firewalls, and basic network troubleshooting using common command-line tools. Familiar with Microsoft 365, Microsoft Teams, Outlook, BitLocker, antivirus, hardware troubleshooting, and IT ticketing concepts at a basic support level.

Strong analytical and problem-solving skills with a structured approach to diagnosing issues, documenting troubleshooting steps, and escalating unresolved incidents appropriately. Seeking an entry-level Level 1 IT Support / Service Desk / IT Support Engineer role.

Front-End Design Intern at Cherri Technologies (2024-01 – 2024-12)

• Developed responsive web page layouts using HTML and CSS based on client design requirements.
• Collaborated with team members to understand requirements and deliver assigned outputs within scheduled timelines.
• Adapted to feedback and project requirements while maintaining attention to detail and usability.

Data Analytics Job Simulation at Deloitte Australia (Forage) (2025-01 – 2025-12)

• Completed a structured simulation involving business data analysis, dataset handling, and analytical reporting tasks.
• Followed structured problem-solving and reporting workflows in a simulated professional environment.
• Developed analytical thinking and attention to detail while working with business datasets.

B.Tech in Information Technology – Manakula Vinayagar Institute of Technology, Pondicherry (Pondicherry University) (2022-01 – 2026-12)

HSC in State Board – Amalorpavam Higher Secondary School, Pondicherry (2021-01 – 2022-12)

SSLC in State Board – Amalorpavam Higher Secondary School, Pondicherry (2019-01 – 2020-12)