Ratndeep Ingole

ITIL-certified System Administrator And IT Support Specialist with 3.6 years of experience in system administration, network troubleshooting, IT asset management, and endpoint support. Skilled in Azure AD, Google Admin, MDM, ServiceNow, and Dell/HP/MacBook support. Seeking a challenging role in System Administration, IT Support, or Network Administration to leverage technical expertise and contribute to efficient IT operations.

System and Network Administrator at Hustler's CAVED (2023-09 – Present)

• Managed end-to-end employee onboarding and offboarding, including system access, asset allocation, and recovery. Managed Microsoft 365 / Azure AD users, licenses, and access controls.
• Administered Google Admin Console: Gmail ID creation, group management, and policy enforcement.
• Administered Azure Admin Console And Active Directory: user creation, password resets, group creation, and GPO policies. Resolved incidents and service requests using ServiceNow ticketing tool within SLA.
• Handled IT asset lifecycle management: procurement, tagging, allocation, tracking, audits, and disposal.
• Provided Dell And HP laptop support, desktops, printers, and peripherals. Supported MacBook and iOS devices, including configuration, troubleshooting, and MDM management.
• Managed antivirus software licensing, deployment, renewal, and endpoint protection. Ensured systems were regularly updated, patched, and compliant with security standards.
• Troubleshot network issues (LAN/WAN, VPN, DNS, DHCP) and system performance problems.
• Provided hands-on support with Palo Alto firewall (basic monitoring, policy checks, and troubleshooting).
• Supported projectors, video conferencing, and meeting room AV systems. Created and maintained SOPs, asset records, and technical documentation.
• Coordinated with vendors for procurement, AMC, repairs, and replacements.

Information Technology Specialist (Intern) at Singhania Education Services (2023-02 – 2023-07)

• Provided technical support to faculty, staff, and students for IT-related issues.
• Troubleshot hardware, software, and network connectivity problems.
• Installed and maintained systems used for online learning and classroom activities.
• Managed user accounts, logins, and access for educational platforms.
• Supported video conferencing tools, LMS, and virtual classrooms.
• Ensured smooth functioning of computer labs and classroom IT equipment.
• Documented issues, resolutions, and user guides for end users.
• Coordinated with vendors and internal teams for issue resolution.

System Administrator (Intern) at Neutrino Tech System (2022-07 – 2022-12)

• Prioritized and managed top-priority end users while maintaining service quality.
• Provided technical support for laptops, desktops, and Windows systems.
• Handled software, hardware, and networking queries with adherence to policies and timely escalations.
• Assisted users through ServiceNow, maintaining SLA and call queues.
• Supported onboarding/offboarding and resolved issues using AnyDesk/TeamViewer.
• Maintained user accounts, AD permissions, and compliance with ITIL guidelines.

Bachelor of Computer Science in Computer Science – BAMU University (2019 – 2022)

HSC – Milind College Of Science (2018-02)

SSC – Jay Bharat Vidhyalay (2016-03)