Associate General Manager – Staffing & Contract Management - TPI Global Solutions
(2024-11)
- Led end-to-end US staffing operations across multiple accounts, ensuring high-quality delivery, strong client relationships, and strict compliance with contractual and regulatory requirements.
- Managed and mentored a team of 40+ recruiters, driving productivity and consistent performance across W2, C2C, and 1099 hiring models.
- Developed and executed strategic staffing plans aligned with client needs, reducing time-to-fill by 30% and improving overall operational efficiency.
- Designed and implemented targeted recruitment strategies, resulting in a 25% increase in closure ratios and improved submission-to-interview success rates.
- Oversaw the full contract lifecycle, including onboarding, renewals, extensions, and closures, ensuring SLA adherence and seamless execution.
- Proactively identified operational and compliance risks, implementing standardized processes and governance frameworks to mitigate potential challenges.
- Drove account growth by identifying upsell and cross-sell opportunities, contributing to increased revenue and enhanced client retention.
- Built and maintained strong talent pipelines through multi-channel sourcing strategies, improving candidate experience and reducing hiring turnaround time.
- Led diversity hiring initiatives aligned with client DEI goals, expanding access to diverse talent pools.
- Standardized recruitment workflows and leveraged ATS, automation, and analytics tools to enhance scalability and efficiency.
- Defined and tracked key KPIs such as time-to-fill, quality of hire, submission ratios, and client satisfaction, using data-driven insights to continuously refine hiring strategies.
- Led training and development programs to upskill teams on best practices, compliance, and client requirements.
- Collaborated with HR, Finance, and Legal teams to align staffing strategies with organizational goals and continuously improved service delivery based on client feedback.
Senior Delivery Manager – Staffing - TPI Global Solutions
(2021-10 - 2024-10)
- Led end-to-end US IT Staffing delivery operations, managing high-performing recruitment teams across multiple accounts and ensuring consistent delivery across W2, C2C, and 1099 hiring models.
- Partnered with Account Directors and senior leadership to align recruitment strategy with revenue goals, enabling scalable delivery models and predictable outcomes across key client engagements.
- Built, mentored, and scaled recruitment teams by implementing structured KPIs, coaching frameworks, and training programs to enhance productivity, quality, and retention.
- Owned client relationships at an account level, acting as a strategic partner by understanding hiring roadmaps, providing market intelligence, and driving long-term account growth.
- Established and optimized recruitment processes, governance frameworks, and delivery standards to improve submission quality, reduce turnaround time, and increase efficiency.
- Managed complex client, vendor, and candidate escalations, ensuring timely resolution while maintaining high stakeholder satisfaction and trust.
- Oversaw contract and compliance processes including MSA/SOW management, ensuring adherence to client policies and mitigating operational risks.
- Developed and executed advanced sourcing strategies and talent pipelines, ensuring consistent availability of candidates for niche and high-demand skill sets.
- Drove data-driven decision-making through performance tracking, reporting, and delivery reviews with leadership and clients.
- Conducted governance meetings and business reviews to assess delivery performance, identify gaps, and implement continuous improvement initiatives.
- Ensured strong candidate experience and SLA adherence through structured screening, evaluation, and engagement processes.
Delivery Manager – Staffing - TPI Global Solutions
(2020-02 - 2021-09)
- Hands-on requirement gathering from respective POC's.
- Handle and efficiently manage all escalations and delivery issues.
- Developing and executing candidate sourcing strategies, cold calling, candidate assessment through in-depth phone screens/interviews, management of the end-to-end recruiting.
- Set and Manage Client expectations and be the face of delivery during the execution.
- Facilitate interviewing process (coordinate/schedule/host interviews, interview prep candidates, relay feedback/updates, create and extend offers, and ensure first day start).
- Keeping company ATS System updated with Open & Closing of Jobs, Internal & External Submissions, Candidates & Client POC's Note & Generating Interview Request.
- Participate in Supplier calls or C-Level meetings.
- Forecast the flow of demand and prepare delivery team on the roles and demand flow.
- Prepare resume, submission of consultant to client.
- Follow up with clients on Submissions, interview feedback and drive each submission to a closure.
- Contract Negotiation.
Senior Executive – Staffing - TPI Global Solutions
(2017-12 - 2020-02)
Senior Recruiter and Talent Acquisition Specialist - Charter Global, JanBask, HANAC Staffing, FCS Software, Guideman Consulting
Progressed through multiple roles including Senior Recruiter and Talent Acquisition Specialist across organizations such as Charter Global, JanBask, HANAC Staffing, FCS Software and Guideman Consulting.
- Built strong foundation in US IT recruitment across diverse technologies.
- Expertise in sourcing, screening, and closing candidates across visa types.
- Hands-on experience with MSP/VMS tools like Fieldglass and Beeline.
- Consistently delivered high submission-to-placement ratios.
