Ravi Bhatt

As a seasoned Senior Customer/Client Service & Support Professional with 17+ years of experience in fostering robust client relationships and driving business growth, I bring a dynamic blend of strategic insight and hands-on expertise in business operations. My career is marked by a proven track record of delivering exceptional customer experiences, optimizing operational processes, and spearheading cross-functional initiatives that enhance efficiency and profitability. Adept at navigating complex client needs and aligning them with organizational goals, I'm specialized in resolving high-priority customer issues, ensuring swift and satisfactory outcomes.

Operation's Specialist – Project & Business Communication at Dream Space Design (2025-04 – Present)

• Project Oversight: Strategically manage timelines, deliverables, and milestones to drive project success.
• Resource Optimization: Efficiently allocate personnel, budgets, and assets to maximize outcomes.
• Team Leadership: Foster seamless collaboration and communication across cross-functional teams.
• Stakeholder Engagement: Cultivate trusted relationships with clients and stakeholders through proactive communication.
• Process Excellence: Streamline workflows and maintain meticulous documentation for operational efficiency.
• Safety & Compliance: Uphold rigorous health, safety, and regulatory standards to ensure a secure workplace.
• Crisis Resolution: Swiftly address challenges and manage crises to maintain project momentum.

Senior Support Specialist (PAPS/PARS) at Avaal Technologies (2022-05 – 2025-03)

• PAPS/PARS Management: Process and manage PAPS/PARS documentation with precision.
• Customs Broker Liaison: Coordinate with brokers for efficient customs clearance.
• Compliance Oversight: Ensure documentation meets regulatory standards.
• Shipment Monitoring: Track shipments and provide timely status updates.
• Issue Resolution: Address logistical and documentation challenges swiftly.
• Team Oversight: Ensure team quality and performance.
• Travel Coordination: Arrange HOD/Director's outstation travel.
• Payment Oversight: Monitor and expedite payment follow-ups to maintain financial timelines.
• Vendor Management: Streamline vendor and supplier relations for smooth operations.
• Bond Management: Process and close T&E, IT, and IE bonds for U.S. carriers with compliance.
• Leadership & Training: Mentor new carriers and team members for operational success.
• Multi-LOB Efficiency: Optimize productivity across multiple lines of business.

Sr. Executive/SME – Customer Service Operations at PropTiger Realty Pvt. Ltd. (2018-03 – 2022-04)

• Customer Service Excellence: Resolve inbound customer inquiries (calls/emails) with First Call Resolution (FCR) focus.
• Social Media Management: Address social media complaints using ORM expertise to maintain brand reputation.
• Escalation Resolution: Lead critical issue resolution through cross-departmental collaboration.
• Customer Satisfaction: Drive high NPS by resolving service issues and leveraging feedback for enhancements.
• Performance Tracking: Monitor KPIs and provide concise performance reports to leadership.
• Compliance & Quality: Ensure client interactions adhere to compliance and quality standards.
• Payment Oversight: Analyze and report payment statuses from developers.
• Marketing Strategies: Develop plans to attract new business.
• Talent Recruitment: Hire and onboard new team members.
• Travel Coordination: Arrange HOD/Director's outstation travel.
• Payment Oversight: Monitor and expedite payment follow-ups to maintain financial timelines.
• Stakeholder Engagement: Collaborate with stakeholders to align processes.
• Process Improvement: Optimize workflows while maintaining compliance.
• Data & Reporting: Manage records and generate operational reports.

Coordinator – Business Communication at Om Furnitures (2018-03 – 2022-04)

• Client Communications: Engage clients with clear, professional correspondence to ensure satisfaction.
• Project Documentation: Prepare and maintain accurate project records and reports.
• Internal Coordination: Facilitate seamless collaboration across internal teams.
• Brand Representation: Uphold and promote the organization's brand in all interactions.
• Vendor Coordination: Manage vendor and supplier relationships for efficient operations.
• Stakeholder Engagement: Build and maintain strong connections with stakeholders.
• Administrative Support: Provide organized, efficient support for operational tasks.

Coordinator – Sales Operations at Om Furnitures (2010-07 – 2016-01)

• Correspondence & Inquiry Management: Screen and route incoming correspondence, visitors, and inquiries to appropriate channels with efficiency.
• Customer Engagement: Identify prospective clients, arrange meetings, and assess their requirements to facilitate tailored solutions.
• Quotation Development: Prepare and deliver accurate quotations to customers, ensuring clarity and alignment with their needs.
• Cross-Functional Coordination: Collaborate with architects and technicians to translate customer requirements into effective job strategies.
• Issue Resolution: Address client concerns promptly, escalating complex issues to relevant teams to ensure resolution within established turnaround times.
• Identify potential customers and arrange meetings/appointments to understand their exact requirements.
• Preparing and rolling out quotations to the customers.
• Sharing customer's requirements with the Architects/Technicians in order to make an effective strategy for the job to be done.
• Resolving customer's/client's issues or escalate them to the relevant team to get them resolved within the TAT.
• Sharing project related updates with the customers and following them up for the payments according to the agreed payment schedules.

Sr. Executive - Customer Service Operations at Digital Hub BPO (2007-01 – 2008-10)

• Customer Service: Manage incoming EU customer calls with professionalism.
• FCR: Resolve taxi-related issues for European customers, ensuring First Call Resolution while booking taxis per their requests.
• Vendor Coordination: Liaise with European taxi vendors to deliver seamless and high-quality customer experiences.

Sr. Executive - Customer Service Operations at Auxicogent BPO (2008-11 – 2010-06)

• Customer Support: Manage incoming UK customer calls with professionalism, ensuring adherence to key performance indicators.
• First Call Resolution: Resolve ISP-related issues efficiently to ensure FCR.
• Issue Escalation: Log critical ISP complaints and escalate to the Technical Support Team promptly.
• Team Leadership: Train and mentor the customer service team to foster a high-performing environment.
• Multi-LOB Oversight: Manage multiple lines of business to meet operational goals.

B. Com. – Vanijya Mahavidyalaya – Patna University (1999 – 2002)

Higher Secondary – CBSE Board – New Delhi (1998 – 1999)

Secondary School – CBSE Board – New Delhi (1995 – 1996)