Ravi D. Shah

To secure a challenging position in a reputed organization where I can leverage my technical expertise and problem-solving skills to contribute to business growth, while continuously enhancing my professional capabilities and knowledge.

Senior Technical Support Analyst - Gokul System Solution

(2023-03)

• Lead technical support for POS systems serving over 1000 client businesses across verticals such as smoke shops, liquor stores, and grocery stores.
• Managed multi-store POS environments with pooled databases, handling tasks such as store inventory control and tobacco product scan data compliance.
• Expert in PAX machine integration with POS, static IP configuration, and troubleshooting of receipt and label printers.
• Delivered high-quality technical solutions and support to numerous clients, becoming a trusted resource for complex technical issues.
• Played a key role in ensuring smooth operations across varied retail environments, contributing to client satisfaction and retention.

GeM Consultant - Mahavir Trading Company & Hexon Ventures

(2019-09 - 2023-02)

• Handled end-to-end operations on the Government e-Marketplace (GeM) portal, including tender participation, bidding, and managing direct purchase orders.
• Conducted regular client meetings to gather requirements, recommend suitable products, and ensure complete fulfillment of government procurement needs.
• Managed key clients such as the Indian Army, Indian Air Force, and government universities.
• Oversaw product deliveries, coordinated with vendors, and ensured timely and compliant order execution.
• Played a pivotal role in building long-term relationships with government agencies through professional communication and reliable service delivery.

Hardware and Networking Instructor - C. M. U Patel ITI, Anand - Anand

(2017-02 - 2019-08)

Network Engineer - Sharda Click City - Bhadran

(2016-01 - 2017-01)

Bachelor of Computer Applications - Computer Applications - Dr. Babasaheb Ambedkar Open University

Diploma - Electronics and Communication Engineering - Sigma Institute

SSC - 10th Standard - English Medium School, Bhadran