Ravi Dhankani

18 years of experience in Digital Consumer and Lending Analytics, AI ML strategy, and Business Intelligence solutions within Mortgage, Credit cards, and CASA products. Lead initiatives for Cost and CLTV Optimization, digital marketing optimization, revenue forecasting, AI ML applications and business intelligence dashboard suites. Generative AI adoption and application evangelist, esp. document workflows and Voice AI. Philosophy is to 'Drive change by being the change'

PRINCIPAL CONSULTANT at PROCLINK CONSULTING (2024-10 – Present)

• Client Management for superior CX and Client success
• Lead AI initiative "Data insight from native English query"
• Lead initiatives for CC portfolio growth and Collections
• Collections: multi-channel campaign execution, BI report setup and analytics

VP ANALYTICS at POONAWALLA FINCORP (2023-06 – 2024-09)

• Leading digital funnel analytics initiatives directly impacting sales
• 1500 M Sales impact through funnel optimization and channel efficiency
• App penetration initiatives in strategic alliance with sales and customer service dept.
• Lead call-center sales analytics to prioritize leads based on credit propensity scores
• Language Model based speech-to-text scripting and analytics for caller agent success

VP ANALYTICS at LENDINGTREE (2017-09 – 2023-04)

• 5+ years as Solution and Delivery Head for marketing analytics and AI initiatives
• Zero to 30 strong: Hired and built the team of 30 data scientists, data engineers and analysts
• Guiding development of production models for verticals like Mortgage app conversion directly improving revenue as well as enabling revenue management (platform Datarobot)
• Impact on marketplace CTR and strategic initiatives by at least $50 million

MARKETING ANALYTICS MANAGER at IGNITE TECH. USA (2016-12 – 2017-07)

• Marketing-mix model insights for multi-billion size US clients
• Worked with account directors and present insights to clients

EVP DATA SOLUTIONS at INNOVAIRRE INDIA (JV OF IQR CONSULTING) (2016-10 – 2017-12)

• Direct mail marketing, data acquisition strategy, people management
• Design and execute DM campaigns with focus on donor insights
• Acquiring partnerships, and developing a result-centric approach

ANALYTICS MANAGER at IQR CONSULTING P.LTD. (NOW EXL ANALYTICS) (2010-12 – 2016-10)

• 5+ years in digital consumer analytics - Developed Decision tree models for lending product conversions like Home Equity Loans
• Optimized Campaigns leading to 20% conversion rate impact
• Managed Customer loyalty program - portfolio segmentation and optimization

SR. ANALYST at CITIBANK (2008-08 – 2010-12)

• Deep dive analysis - Balance transfer analysis and
• Credit card co-branded portfolio analytics

DATA WAREHOUSE DEVELOPER at TARAMS TECH. PVT. LTD. (2005-12 – 2008-07)

EXECUTIVE MBA – IIM BANGALORE (2022-12 – 2022-12)

EXEC PROGRAM in BUSINESS ANALYTICS – INDIAN INSTITUTE OF MANAGEMENT KOLKATA (2009-09 – 2010-09)

B.TECH. in MATERIAL SCIENCE – INDIAN INSTITUTE OF TECHNOLOGY MADRAS (2001-01 – 2005-12)