Ravi Koranga

An Airline Customer Service professional specialising in communication, client relations, and operational support. Skilled at engaging with a diverse range of passengers to address concerns and ensure customer satisfaction. Eager to contribute to process improvements and enhance the overall passenger experience.

Airline Customer Service Agent - Oman Air (BWFS) - IGI Airport, New Delhi

(2024-02 - 2025-07)

• Coordinated with airport staff to manage baggage services, tickets, and boarding procedures while ensuring compliance with safety regulations.
• Specialised in communication and operational support, engaging with diverse passengers to address concerns and ensure customer satisfaction.
• Handled critical passenger escalations and coordinated with senior management for timely resolution of complex customer issues.
• Delivered high-quality customer experience throughout the check-in and boarding process.
• Built positive relationships with customers, utilising de-escalation techniques to resolve passenger issues calmly and professionally.

Campsite Manager - Self-Employed - Uttarakhand, India

(2025-12)

Managed the day-to-day operations of a tourist campsite, ensuring high standards of customer service and guest satisfaction.

• Coordinated campsite bookings, reservations, and customer inquiries through phone and online platforms.
• Supervised campsite maintenance, housekeeping, and safety procedures to provide a clean and secure environment.
• Managed inventory, procurement, and supplier relationships for camping equipment and essential supplies.
• Handled budgeting, expense tracking, and daily financial transactions.
• Recruited, trained, and supervised seasonal staff to ensure efficient operations.
• Resolved customer concerns promptly, maintaining positive guest experiences and encouraging repeat visits.
• Promoted the campsite through social media and online travel platforms, increasing customer engagement and bookings.
• Organized outdoor activities and coordinated logistics for groups and individual travelers.
• Maintained records using Microsoft Excel and other business management software.

Secondary Education - 10th Standard - Campus School (2016)

Intermediate - PCM (Science Stream) - Campus School (2019)

Bachelor of Arts - BA - Kumaun University, Nainital, Uttarakhand (MBPG College) (2019 - 2021)

B.Sc - Airline & Airport Management - Chandigarh University (2021-08 - 2024-06)