Ravi Koranga

An Airline Customer Service professional specialising in communication, client relations, and operational support. Skilled at engaging with a diverse range of passengers to address concerns and ensure customer satisfaction. Eager to contribute to process improvements and enhance the overall passenger experience.

Airline Customer Service Agent at Oman Air (BWFS) (2024-02 – 2025-07)

• Coordinated with airport staff to manage baggage services, tickets, and boarding procedures while ensuring compliance with safety regulations.
• Specialised in communication and operational support, engaging with diverse passengers to address concerns and ensure customer satisfaction.
• Handled critical passenger escalations and coordinated with senior management for timely resolution of complex customer issues.
• Delivered high-quality customer experience throughout the check-in and boarding process.
• Built positive relationships with customers, utilising de-escalation techniques to resolve passenger issues calmly and professionally.

Campsite Manager at Self-Employed (2025-12 – Present)

• Managed the day-to-day operations of a tourist campsite, ensuring high standards of customer service and guest satisfaction.
• Coordinated campsite bookings, reservations, and customer inquiries through phone and online platforms.
• Supervised campsite maintenance, housekeeping, and safety procedures to provide a clean and secure environment.
• Managed inventory, procurement, and supplier relationships for camping equipment and essential supplies.
• Handled budgeting, expense tracking, and daily financial transactions.
• Recruited, trained, and supervised seasonal staff to ensure efficient operations.
• Resolved customer concerns promptly, maintaining positive guest experiences and encouraging repeat visits.
• Promoted the campsite through social media and online travel platforms, increasing customer engagement and bookings.
• Organized outdoor activities and coordinated logistics for groups and individual travelers.
• Maintained records using Microsoft Excel and other business management software.

Secondary Education in 10th Standard – Campus School (2016)

Intermediate in PCM (Science Stream) – Campus School (2019)

Bachelor of Arts in BA – Kumaun University, Nainital, Uttarakhand (MBPG College) (2019 – 2021)

B.Sc in Airline & Airport Management – Chandigarh University (2021-08 – 2024-06)