Ravi Kumar

IT Executive with 3+ years of hands-on experience across Network Infrastructure and End-User/Desktop Support in manufacturing, automotive, aerospace, and enterprise environments. Skilled in Routing & Switching, LAN/WAN, TCP/IP, VLAN configuration, IP addressing, firewall and VPN administration, along with L1/L2 desktop troubleshooting, Windows/AD administration, hardware maintenance, software deployment, and endpoint security. Proven ability to manage IT operations end-to-end - from network and desktop infrastructure to vendor coordination, asset lifecycle management, and disaster recovery - while delivering rapid incident resolution with minimal downtime.

Comfortable traveling to client sites for network and desktop deployment.

IT Executive - Shish Jewels Limited - Surat

(2025-09)

• Manage enterprise desktops, laptops, printers, scanners, CCTV and biometric systems across jewelry & diamond manufacturing and aerospace component operations — providing end-to-end L1/L2 desktop and network support.
• Install, configure and maintain switches, routers, VPN links and Wi-Fi/LAN infrastructure across multiple business units.
• Configure IP addressing, VLANs and network access controls to keep multi-site LAN/Wi-Fi connectivity stable and secure.
• Perform OS deployment, software installation, patch management and antivirus administration across end-user systems.
• Troubleshoot network downtime, desktop hardware/software issues and connectivity problems, providing rapid remote and onsite resolution.
• Manage file servers, backup operations and disaster recovery procedures to ensure business continuity.
• Coordinate with vendors on hardware/network procurement and IT asset lifecycle management.

Jr. Desktop Support Engineer - Rayzon Solar Pvt. Ltd. - Surat

(2025-03 - 2025-09)

• Provided L1/L2 support for desktop, laptop, software and network-related incidents with high issue-resolution efficiency.
• Performed hardware upgrades and troubleshooting for RAM, storage, motherboard and peripherals.
• Configured NAS backup solutions and secure network resource sharing across the site.
• Set up user permissions and endpoint/network security controls in line with company policy.
• Delivered remote and onsite desktop and network support across the organization.

Technical Support Engineer - Krishna Maruti Limited - Ahmedabad

(2023-10 - 2025-03)

• Supported business-critical automotive manufacturing infrastructure and end-user desktop environments (L1/L2).
• Configured Cisco switches, VLANs, WAN/LAN links and firewall solutions for the plant network.
• Monitored VMware vSphere environments and network infrastructure, troubleshooting issues to maintain uptime.
• Maintained servers, desktops, barcode printers, workstations and network devices across the plant.
• Improved system and network availability through proactive monitoring, maintenance and structured incident resolution.

IT Specialist - Government Polytechnic Saharsa

(2022-08 - 2023-08)

• Managed campus network infrastructure, computer labs and server systems, including switch and connectivity troubleshooting.
• Installed and supported Windows/Linux systems and maintained internet connectivity, CCTV and biometric network devices.
• Provided technical support to faculty, staff and students, resolving hardware, software and network issues.

B.Tech - Computer Science Engineering - Patel College of Science & Technology, RGPV Bhopal (2026)

Diploma - Computer Science Engineering - Government Polytechnic Saharsa (2023)