Ravi Raushan Kumar

Management professional with progressive experience in insurance TPA operations, healthcare government projects, IT/network operations, banking support, staff administration, reporting, data analysis and business development. Experienced in leading teams, coordinating field operations, managing stakeholder relationships, resolving operational and technology issues, and driving disciplined reporting and execution. Brings a cross-functional management approach suited to AGM-level responsibilities involving people, process, performance and business growth.

Branch Manager at Health Assist Insurance TPA Pvt. Ltd. (2026-01 – Present)

• Lead branch-level retail insurance operations, agent coordination and IBA Mediclaim activities.
• Conduct daily meetings with agents at DO/BO offices and coordinate weekly reviews with RO Insurance.
• Maintain regular bank visits and stakeholder engagement for IBA Mediclaim business.
• Drive business development, relationship management and execution of branch priorities.

IT + Assistant Manager | AB-PMJAY / MM-JAY, Bihar at Family Health Plan Insurance TPA Pvt. Ltd. (2023-08 – 2025-12)

• Managed daily reporting, staff coordination and attendance for project teams.
• Coordinated regular visits and communication with SHA Bihar and district-level stakeholders.
• Conducted weekly district meetings with DPCs and Civil Surgeons and maintained follow-up actions.
• Managed doctor/staff reporting, grievance coordination, IT support and network troubleshooting.
• Supported TMS 2.0 portal training and data analysis for operational decision-making.

Assistant Manager | Airtel Optical Fiber Project, Bihar at S.B. Infotech Pvt. Ltd. (2022-01 – 2023-08)

• Coordinated daily project visits to Airtel offices and staff work activities.
• Prepared and shared daily work reports and conducted staff coordination meetings.
• Managed attendance reporting and payment-related coordination for project personnel.
• Supported banking and administrative operations.

Assistant Manager / IT Manager | Server & Banking Operations at Vintage Online Examination Centre (2020-01 – 2022-01)

• Managed network operations, hardware troubleshooting and software installation.
• Served as Server In-charge, supporting system availability and technical operations.
• Maintained daily staff reporting and coordinated banking-related activities.
• Provided IT support for online examination-centre operations.

MBA – Swami Vivekanand Subharti University (2025)

UG in Physics Honours – Sri Guru Gobind Singh College, Patliputra University (2023)

ADCA – Buddha Institute of Higher Education (Matreya Education Trust) (2019)

12th – J.B. High School (BSEB) (2020)

10th – Sephali International School (CBSE) (2018)