Ravi Thakur

Hardworking and organized professional with over 5 years of experience in office administration, data management, and team leadership. Excellent at handling paperwork for university audits, tracking project data on Excel, and managing daily field operations. Known for solving problems quickly, meeting strict deadlines, and leading teams effectively.

Assistant Program Manager at Chitkara University (2023-10 – Present)

• Audit & File Management: Created and managed organized folders on the university Google Drive for NAAC/IQAC audits. Collected and checked important files including meeting minutes (MoMs), student interaction forms, phone call logs, and student complaints.
• Tracking & Follow-ups: Set up a Master Excel sheet with checkboxes to easily see which teachers had submitted their mentoring files and followed up on missing paperwork.
• Exam Administration: Handled official office duties during university exams. Distributed seating arrangements, double-checked student and faculty attendance sheets, made lists of absent students, and sent them to the exam department.
• Student Feedback Reports: Created and shared subject-wise feedback forms with students. Looked through their comments to write summary reports for the Dean.
• Event Coordination: Tracked student attendance for monthly Industry Immersion events and calculated final attendance percentages for senior leadership.
• Extra Classes Logistics: Organized dates, schedules, and photos for Peer Tutoring classes meant to help students with low attendance.

Service Planner at RentokilPCI (2020-12 – 2023-10)

• System Management: Acted as the main expert for the company's internal booking system (ICABS) to schedule customer visits and plan tech routes.
• Project Rollout: Successfully helped launch the company's SCP Project and received an appreciation note from the Project Manager.
• Team Supervision: Managed a team of field technicians to make sure 100% of customer pest control services were completed on time while keeping overtime costs low.
• Problem Solving: Directly handled and fixed customer complaints and technician issues in a fast-paced environment.
• Workforce Records: Managed team administrative tasks such as leave approvals, daily attendance tracking, and overtime paperwork.

Bachelor of Science in Agriculture – Punjabi University, Patiala (2015 – 2019)

Advanced Diploma in Computer Applications in Computer Applications – Indira Gandhi Computer Shaksharta Mission (IGCSM) (2014 – 2014)