Ravikant Jha

Business Analyst / Product Owner with 7+ years of experience in IT delivery, including strong Air Cargo and Aviation domain expertise. Hands-on experience with Cargospot, nGen and OctoGen Systems with strong understanding of cargo operations, system workflows and digital cargo transformation. Experienced in requirements elicitation, process mapping, gap analysis, solution definition, product backlog management, user stories, acceptance criteria, UAT and Agile delivery.

Effective bridge between business users, cargo operations, product, engineering, QA, vendors and IT teams.

BUSINESS ANALYST at CARGOfLASH INFOTECH PVT LTD (2022-06 – Present)

Cargoflash Infotech is a provider of digital cargo management solutions for airlines, logistics companies and freight operators.

• Work as a Business Analyst in the Air Cargo domain, translating business and operational needs into functional requirements and technology solutions.
• Work with air cargo systems including Cargospot, nGen and OctoGen supporting system workflows, enhancements and operational requirements.
• Own and support product backlog activities for cargo initiatives, including requirement prioritization, refinement, dependency tracking and delivery planning.
• Gather, analyze and document business requirements from airlines, cargo operations, business users and external clients.
• Create BRD, FSD, SRS, user stories, acceptance criteria, process flows, wireframes and functional specifications for development and QA teams.
• Perform process mapping and gap analysis to identify operational improvements, system limitations and opportunities for digital transformation.
• Collaborate with Product Owners, architects, developers, QA, vendors and IT teams to validate requirements and ensure technically feasible solutions.
• Facilitate requirement workshops, backlog grooming, and sprint planning and clarification sessions across agile delivery teams.
• Coordinate UAT with business users, validate delivered functionality against acceptance criteria and support defect resolution through JIRA.
• Support system enhancement, integration, testing and release activities, ensuring business readiness and alignment with operational priorities.
• Work with cross-functional teams on system interfaces and integration requirements involving external/enterprise systems, including API/interface considerations.
• Monitor business issues and product performance, analyze data where required, and support KPI-driven improvements and operational decision-making.
• Prepare process flow diagrams and wireframes using Draw.io and Balsamiq to communicate solution behavior and user journeys.
• Maintain transparency across stakeholders through JIRA and Confluence and support continuous improvement of cargo system processes.
• Tools / Technologies: JIRA, Confluence, Draw.io, Balsamiq, Microsoft Office, Basic SQL

ASSOCIATE BUSINESS ANALYST at ONSITE DESK (2018-12 – 2022-05)

Software solutions organization focused on small and mid-sized e-commerce businesses, including store and inventory management.

• Collected and analyzed customer, business and market requirements to support digital product development and enhancements.
• Prepared Business Requirement Documents and supported functional design for new product features and process improvements.
• Acted as the communication bridge between clients and development teams, ensuring requirements were clear, testable and aligned with business needs.
• Performed data analysis and market research to support business proposals, solution recommendations and product decisions.
• Supported process mapping, operational workflow improvements, and requirement clarification and implementation activities.
• Participated in project discussions to identify system enhancement opportunities and improve product efficiency.
• Tools / Technologies: Business Analysis, Requirement Documentation, Data Analysis, Client Coordination

Post-Graduation – J.S. University, Shikohabad (2021 – 2021)

Bachelor’s Degree – Dr. B.R.A. University, Agra (2018 – 2018)

Senior Secondary (12th) – U.P. Board, Allahabad (2012 – 2012)

Secondary (10th) – U.P. Board, Allahabad (2010 – 2010)