Technical Support Engineer
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Dedicated IT Support Engineer with proven experience in ServiceNow ITSM/CSM, Microsoft 365 administration, Windows system support, and end-user troubleshooting. Skilled in incident, problem, and service request management while ensuring SLA compliance through ITIL best practices. Strong expertise in Active Directory, VPN troubleshooting, and technical documentation, with a track record of improving service delivery and minimizing downtime.
In addition, experienced as a Freelance UI/UX Designer, creating user-centric digital solutions using Figma, Adobe Creative Suite, and Wix Studio. Adept at balancing technical problem-solving with creative design thinking to deliver both operational efficiency and enhanced user experiences.
IT Support Engineer with experience in application support, ITSM/CSM (ServiceNow), Microsoft 365 administration, and Windows system troubleshooting. Skilled in incident, problem, and service request management, with a strong foundation in ITIL practices to ensure SLA compliance and service efficiency. Proficient in Active Directory, VPN troubleshooting, email/Exchange support, and technical documentation.
Previously worked as a Freelance UI/UX Designer, delivering user-friendly digital solutions using Figma, Adobe Creative Suite, and Wix Studio. Adept at collaborating with cross-functional teams, streamlining processes, and providing customer-focused technical solutions to improve productivity and user satisfaction.
Master of Computer Applications (MCA) with a strong foundation in software development, databases, networking, and operating systems. Gained practical exposure to IT support, troubleshooting, and application management through academic projects and internships, complementing professional experience in ITSM (ServiceNow), Microsoft 365, and end-user support.
